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Case Studies

Case Study I - Insurance Sector

This case study focuses on one of the UK’s major retail banks which provides a full range of financial products to its millions of customers.

Nationwide and tsys switch to worksmart to improve complaints efficiency

Nationwide and tsys switch to worksmart to improve complaints efficiency In the first quarter of 2008, the World’s biggest building society, Nationwide appointed US-based payments processor TSYS, to handle its credit card account portfolio and to build, operate and manage a new customer care centre for member support services. The TSYS contract services more than one million Visa accounts and employs 300 agents at its customer care centre in Coventry.