Fact Find / File Checking

Our Checksmart module manages the entire file checking process and provides comprehensive management information. Its principles can be applied to any process that needs step-completion and authorisation to be closely managed and controlled.

Data that is received from the sales force can be checked randomly or by any rules applied to the system. The module allows you to introduce rules, either to individuals or cases, and by creating rules in advance; a consistent and logical methodology is used throughout whole processes. The system automatically flags up the cases/individuals within that specific criteria for checking and shows which person or case fails to pass the benchmark defined.

Checksmart allows the file checking team to make their online evaluation and rejections. Appeal process is managed electronically and appeals are sent by email, so seller receives instant feedback and is informed which parts need changing. Where necessary, correction is done, data is again sent back instantly by email.

Our automated workflow tool opens the communication channels between departments, manages the whole process online and is more efficient for the file checking teams. The module does not allow any mistakes, so it minimises risk management and drives better understanding throughout the process. It enables detailed analysis of the most common reasons and alerts specific sales force for rejections.

The system can produce reports of people consistently failing, number of cases checked per a day, failed cases, fine cases or overturned cases. This information can also be transported to KPIs and used in performance management and development reviews.

With Checksmart, the result is process completion in a third of time, when compared with conventional methods, improved sales conversion rates, better avoidance of regulatory breaches and real-time management information.

Checksmart advantages include:

• Empowers both Head Office teams and Line Managers to manage file checking processes by creating transparency throughout the organisation. This transparency and the reduction in paperwork speeds up the entire process.
• Gives the file quality team insight and overview of sales and sales force
• Provides comprehensive reporting and trending analysis of common reasons for rejection
• Enables more effective training to take place and reduces rejections and risk
• The comprehensive management information allows training and development to be focused in the right areas.

If you would like to receive more information about Checksmart or request a free demonstration, please contact us now.