Treating Customers Fairly - TCF

Time is running out to prove you are consistently treating your customers fairly.

What Worksmart offers you is far more than a dashboard. Our Tracsmart module is a fully automated workflow package that allows you to manage underlying regulated processes, link all parts of your business together and create robust evidence of your organisation’s working culture.

Instead of relying on paper systems and spreadsheets, you set the rules for best practice throughout the company and using Tracsmart ensures that you deliver the best quality service to your customers. The result is a confident organisation which consistently demonstrates TCF behaviour.

Set the rules of TCF and streamline your workflow

• By implementing your T&C scheme as electronic forms within Tracsmart, you put control into forms, instead of relying on individuals. You then can follow up actions, continuously track processes and have complete transparency of reporting on people, teams and units.
• You are aware what is going on within your organisation, including the moment when things go wrong and what actions have been taken. You can either overview as a whole or drill down to case level detail. What you see is the whole process, step by step, all recorded, and managed consistently with clear evidence.
• With this valuable management information, you can identify the areas of risk, set specific actions to take and then measure progress. You will know your organisation’s weaknesses, work to develop the necessary corrections and make a step-change towards organisational compliancy.

Worksmart customers are not worried about the FSA deadlines on TCF because they have the systems and controls in place.

If you want to prove that fair treatment is central to your corporate culture as well, we can help you. There is just enough time to confi gure and install our Tracsmart solution in your organisation.

Please contact us for an early meeting to demonstrate how our solution and your business rules is a profitable pairing.