Integration

Integration

Every implementation we do has some form of integration or data connectivity required to maximise the ROI and customer usability of the system. We have developed tools and a core set of skills and capabilities to help customers implement a system successfully when based on some form of legacy data embedded within.

Most systems we implement require a feed in and a feed out in order to populate tables with personnel or product data, customer intelligence or sales information. Some customers ask us to be a coalescing point for many sets of disparate data. Our record is 17 sets of data in a combination of real time RSS and web feeds, batch files and overnight streams from a variety of commercial and in-house built enterprise systems.

Tools

We have a P1 importation enabling tool that securely runs the collection, verification and reporting of a collection of data. We tune this to fit your existing system feed and map the contents to match the system database. We can clean, de-dupe and quality control inbound data to agreed business rules ensuring data nonsense is not perpetuated into a system commonly used for FSA breach reporting – thereby causing false alarms and potentially false positives.

We have a P2 Exportation tool that commonly maps to an HR or Finance system to update records or trigger automated payments. This is the reverse of the above and runs to your business rules and schedule.

Integration

In approx. 25% of our deployments in the last five years we have deployed our system as pages that are, to the users, a seamless connection to their “main” desktop tool of choice – often an enterprise level CRM and we skin our application to look harmonious or exactly like the customers launch point. Many of our systems offer deep functionality that customers want alongside existing systems and for us to help in-house IT to connect at many levels and touch points perhaps to a document management system, desktop MS applications, server based Citrix deployed solutions and voice recording tools. We have extensive project experience to help achieve overall ease of use for the actual operator who is faced with many systems that need to work in synch.

Core skills

We are a MS SQL specialist but have acquired considerable experience over 15 years in connecting Oracle, SAP, Linux, Lotus and other random databases and languages that power ERP, HR, CRM, Point of Sale and production engine systems commonly used in Financial Services, Complaints Management and Training arenas. Our expertise will often allow us to help a customer overcome a technical problem that has been in the box marked too difficult for a considerable time.

Charging

We charge a day rate for this work as part of a system sale and bring in contract staff for any manual data de-duping that is needed to tidy up ancient records.

A non-exhaustive list of Systems or company products connected or integrated with or alongside:

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