We are delighted to welcome one of the leading global insurers as new customers of our award-winning complaints solution, Caresmart, for managing their complaints and feedback management processes. Headquartered in Germany,
If you were to ask me, what are the two key concepts that businesses don’t seem able to get to grips with when it comes to complaints, it would be
Worksmart are delighted to announce the addition of Premia Managing Agency, to the ever-increasing list of Managing Agents choosing to implement the Caresmart solution to manage both the Lloyd’s market and
We are delighted to welcome one of the world’s largest insurers and reinsurers as new customers of our award winning complaints solution, Caresmart, for managing their complaints and feedback management processes.
Worksmart are thrilled to announce that one of the world’s ‘top twenty’ insurers has chosen Caresmart, Worksmart’s dedicated complaints and feedback handling system, to manage it’s complaints and customer feedback
First published in Finance Monthly, this article discusses the FCA’s intended focus on complaints as a measure of culture change and SM&CR and provides suggestions to help…
We are delighted to announce that a major Lloyd’s Market managing agent has chosen our dedicated Lloyd’s Market complaints solution, Caresmart, to help them manage their complaints and feedback processes.
In the fifth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service looks
In the fourth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service asks
Never has operational resilience been more important 60% of the UK population has suddenly been thrust into the world of home working. 6.3 million have been temporarily laid off and