Recently published in T&C News, we discuss the challenges posed by the FCA’s focus on Operational Resilience & suggest ways to move forward..
In this sixth blog in our series on the new Consumer Duty (CD), I will focus on what I believe the ‘Consumer Support’ challenges will be for firms under the
In a time where it is clearly becoming more challenging for compliance teams to keep on top of an ever-changing regulatory landscape, one thing that strikes me is that regulated
The hotly anticipated FCA Business Plan 2021/22 was finally published on the FCA website on the 15th July 2021. Having been delayed by more than three months, myself and the
In recent years we have seen an increasing focus by firms regarding their information security and this is an area which, I am confident to predict, will continue to grow
I read with interest the most recent report from the FCA on implementing technology, which ‘talks to’ the FCA’s agenda on Operational Resilience. It seems that since Nikhil Rathi has
Extensive change has been happening and continues to happen in the world of compliance. Major new regulation has been ‘landing’ for several years now and with SM&CR being extended to
The world of work has changed beyond recognition for most of us over the last few months. And when PIMFA approached us here at Worksmart to ask whether we wanted
Never has operational resilience been more important 60% of the UK population has suddenly been thrust into the world of home working. 6.3 million have been temporarily laid off and
In the first of our series of guest blogs on key issues for complaints handling, Sarah Lawrence, former Technical Manager at Financial Ombudsman Service takes a look at what we