Training & Competence – The secret weapon behind SM&CR and Consumer Duty
Compliance is just the start – firms that invest in people, culture and capability build trust, reduce risk, and stand out. In part 1 of this short series of blogs, […]
Why SM&CR still matters—And what the new reforms mean for you
As regulatory reform takes shape through CP25/21, now is the time to modernise SM&CR, not walk away from it. Rebuilding trust, not just rewriting rules When SM&CR was first introduced […]
Are you ready for the July 2025 deadline for SEAR Non-Executives?
The regulatory clock is ticking. From 1 July 2025, the Senior Executive Accountability Regime (SEAR) will formally extend to include Independent Non-Executive Directors (INEDs) in in-scope firms regulated by the Central Bank of Ireland. This is […]
Making RegTech fit for today’s regulatory demands
The term RegTech was first coined by the UK’s Financial Conduct Authority (FCA) in 2015 who called it: “A subset of fintech that focuses on technologies that may facilitate the delivery of […]
Worksmart – Once again listed as one of the world’s most innovative RegTech companies in the 2025 RegTech100 Directory of Global Providers
[11th December 2024] – We are delighted to announce our inclusion in the prestigious RegTech100 2025 list for the sixth consecutive year. This recognition highlights Worksmart’s commitment to innovation and […]
The ‘five Ws’ of Root Cause Analysis: What are they and how can we use them to yield better information?
In our work within the insurance and financial services sector, we are still aware of firms resting on the notion that complaints handling expectations have not significantly changed because of […]
Reviewing the fitness of your T&C arrangements – Part 3
Training & Competence (T&C) has been a regulatory requirement of the Financial Conduct Authority (FCA) since the late 1990s. As such, it doesn’t attract headlines like more recent regulatory initiatives. […]
Reviewing the fitness of your T&C arrangements – Part 2
Training & Competence (T&C) has been a regulatory requirement of the Financial Conduct Authority (FCA) since the late 1990’s. As such, it doesn’t grab the headlines the way more recent […]
Reviewing the fitness of your T&C arrangements – Part 1
In my last blog “Nature or Nurture – the role of T&C in a modern financial services company” I touched on the importance of a ‘culture of learning’, the differences […]
Nature or nurture? The role of T&C in a modern financial services company
An industry that nurtures active debate over its important issues must surely be a healthy one. Consumer Duty is certainly attempting to encourage that same kind of culture within Financial […]