New Vulnerability In 2021

Vulnerable Consumers

As we start to look forwards into 2021, we can’t talk about horizon scanning without referring to vulnerability. This has been a hot topic for some time now, with both […]

Consumer Credit’s Elephant Sized Problem!

Consumer Credit Complaints

I don’t think it’s any coincidence that I’m sat here writing a blog all about consumer credit and the complaints landscape for 2021. It’s something I’ve been talking at length […]

#5 Achieving Consistency In Complaints Handling

In the fifth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service looks […]

#4 Are You Catching All Complaints?

In the fourth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service asks […]