Innovation And Vulnerability – Can They Co-Exist?
My curiosity was piqued this week when I came across two speeches from the FCA that seemed to focus on two completely opposing forces – that of the push for […]
The FCA’s New Direction – Outcomes Focused Regulation
I think we can all agree that a crystal ball would be about the most useful tool now for trying to make post-Covid decisions for firms in the financial services. […]
Global ‘Top 20’ Insurer Firm Selects Caresmart For Complaints
Worksmart are thrilled to announce that one of the world’s ‘top twenty’ insurers has chosen Caresmart, Worksmart’s dedicated complaints and feedback handling system, to manage it’s complaints and customer feedback […]
Changing Culture In Firms – Why Complaints Will Become Important
First published in Finance Monthly, this article discusses the FCA’s intended focus on complaints as a measure of culture change and SM&CR and provides suggestions to help…
Major Lloyd’s Market Agent Chooses Caresmart For Complaints
We are delighted to announce that a major Lloyd’s Market managing agent has chosen our dedicated Lloyd’s Market complaints solution, Caresmart, to help them manage their complaints and feedback processes. […]
#4 Are You Catching All Complaints?
In the fourth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service asks […]
#3 The Difference Between A Good & A Great Complaint Handler
In the third of our series of guest blogs on key issues for complaints handling (access the previous blogs here…), Sarah Lawrence, former Technical Manager at Financial Ombudsman Service discusses […]
How Firms Should Handle Complaints During Coronavirus
Never has operational resilience been more important 60% of the UK population has suddenly been thrust into the world of home working. 6.3 million have been temporarily laid off and […]
#2 Complaints Handling. Meeting Consumer Expectations In A New Decade
In the second of our series of guest blogs on key issues for complaints handling (access the preceding blog here…), Sarah Lawrence, former Technical Manager at Financial Ombudsman Service explains […]
#1 The Complaints Regulatory Landscape In 2020 – Looking Back To Look Forward
In the first of our series of guest blogs on key issues for complaints handling, Sarah Lawrence, former Technical Manager at Financial Ombudsman Service takes a look at what we […]