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UID:9774-1687249800-1687282200@www.worksmart.co.uk
SUMMARY:The Consumer Duty Implementation Summit 2023
DESCRIPTION:Build a Better Future For Your Customers! \nWorksmart is pleased to announce its sponsoring and also acting on a panel at the forthcoming Consumer Duty Implementation Summit brought to you by City & Financial on 20th June. \nSheldon Mills\, Executive Director for Consumers and Competition\, FCA recently delivered a stern warning to firms – the clock is ticking for firms to be fully compliant by the 31st July deadline. The Summit has been convened to enable you to do this and will focus on the practicalities of ensuring that everyone in your organisation acts “to deliver good outcomes for retail clients.” It will also provide detailed guidance on how firms can achieve the “paradigm shift” needed to implement the cross-cutting rules and achieve the four required outcomes. \nGiven the current cost of living crisis\, the Government has also expressed its concerns about retail customers facing financial hardship and has recently announced proposals to strengthen the regulation of Buy Now; Pay Later lenders. Other issues to be addressed at the Summit include the risks posed to consumers investing in crypto; the rise in financial scams; the latest regulatory developments in relation to financial promotions; and the consequences of breach\, from both a reputational and regulatory perspective. \nWorksmart’s’ Nic Dent\, Market Engagement Director will be part of the Panel Session: Embedding a consumer duty compliant culture right across your organisation\, so this event is a must! \nThe Summit will provide practical guidance and the opportunity to share insights into how to deliver good outcomes for consumers at every stage to avoid costly consequences. \nKEY THEMES TO BE DISCUSSED \n\nTo what extent will the new Consumer Duty change the culture in financial services to make firms more customer focussed?\nFirms’ preparedness for the Consumer Duty deadline: what steps have been taken to date\, lessons learned and what remains to be done?\nHow great a risk does crypto pose to consumers and what can be done to protect them?\nWhat will be the effect of the proposed regulation of BNPL lenders?\nEmbedding a consumer duty compliant culture right across your organisation\nThe role of the Financial Ombudsman in protecting consumers\nLatest developments in firms’ obligations to vulnerable customers\nRegulatory consequences of breach of the consumer duty: what can firms do to protect themselves against enforcement action?\n\nTo register for this event please click here
URL:https://www.worksmart.co.uk/event/the-consumer-duty-implementation-summit-2023/
CATEGORIES:In Person
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2023/05/In-person-event-The-Consumer-Duty-Implementation-Summit-20th-June-2023.png
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DTSTART;TZID=Europe/London:20230419T083000
DTEND;TZID=Europe/London:20230419T173000
DTSTAMP:20260825T113054
CREATED:20230206T154049Z
LAST-MODIFIED:20230328T093531Z
UID:9281-1681893000-1681925400@www.worksmart.co.uk
SUMMARY:London Institute of Banking & Finance Annual Mortgage Conference 2023
DESCRIPTION:Build a Better Future For Your Customers! \nWhere can you go to meet with like-minded individuals and industry leaders? \nAt the Mortgage Conference where the main aim is to educate and inform – helping you and your business get ready for 2023 and face the challenges it may bring with confidence. \nLegal and General are sponsors so we’re partnering with some of the best! \nWorksmart will joining the event’s headline sponsor Legal & General\, who’ll be offering their expertise on mortgages\, protection and equity release\, as well as sharing details of the latest technology and innovations and the Legal & General Mortgage Club – the largest in the UK. You’ll hear from industry leaders on the most pressing issues facing mortgage professionals: \n\nThe new Consumer Duty\nThe rise of green mortgages\nEnvironmental\, social and governance (ESG)\nHow to build a successful business\, and\nHow to support vulnerable customers\n\nWhy consumer duty is a game changer? – what you can expect from our session: \nWorksmart’s Julie Pardy\, Head of Regulation\, and Nic Dent\, Head of Client Engagement\, are pleased to be able to lead a session on Consumer Duty and will be considering the following  challenges of implementation and discussing what the new Duty means for firms\, their processes and for their people: \n\nThe cultural change expectations of an effective consumer duty implementation\nThe challenges of communicating change effectively\nIndividual accountability and regulatory expectations\nAdvice processes and the impact of consumer duty expectations\n\nTo register for this event please click here
URL:https://www.worksmart.co.uk/event/london-institute-of-banking-finance-annual-mortgage-conference-2023/
LOCATION:Congress Centre\, 28 Great Russell Street\, London\, WC1B 3LS\, United Kingdom
CATEGORIES:In Person
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DTSTART;VALUE=DATE:20221129
DTEND;VALUE=DATE:20221130
DTSTAMP:20260825T113054
CREATED:20221107T123854Z
LAST-MODIFIED:20230327T132154Z
UID:8603-1669680000-1669766399@www.worksmart.co.uk
SUMMARY:8th annual Culture and Conduct Forum for the Financial Services Industry 2022
DESCRIPTION:The 8th Annual Culture and Conduct Forum builds on the success of the seven previous editions\, all of which have been well attended and highly rated by speakers\, delegates and sponsors alike. This event has become the ‘must attend’ event for the UK financial services industry on this vitally important subject. \nThis highly regarded summit brings together industry leaders\, regulators and other experts to discuss the latest developments in culture and conduct. This year’s programme focuses on cultural resilience and integrity in the face of today’s global challenges – the economy\, climate change\, geopolitics and technological transformation. \nThis year’s edition comes at a time of unprecedented challenges and change – a war on the continent of Europe\, a global energy crisis\, rampant inflation\, a cost-of-living crisis\, imminent recession\, and\, in the UK\, a new monarch\, a new prime minister\, a new cabinet and a new approach to management of the economy – all of this hard on the heels of the pandemic. Against this background\, it is vital for financial institutions to ensure that their culture is resilient and fit for purpose\, which is the overarching theme of this year’s programme. \nGovernance\, Culture & Competence through a Consumer Duty lens\nEmma Howell\, Business Development Manager (Worksmart)\nJulian Sammells\, Head of Sales (Worksmart) \nThe newly published Consumer Duty (CD) is a topic on everyone’s agenda – firms operating in the UK should have approved and signed off their implementation plans by that October 2022 deadline. However\, it is very likely\, and arguably healthy\, if those plans continue to evolve and flex as implications for business process and systems & controls are fully comprehended and understood. \nWith the FCA having set higher and clearer standards of consumer protection across financial services\, firms are realising the importance of contemplating and fully understanding their employee journeys alongside those of their customers; considering factors such as employee journey mapping\, behavioural economics and the challenges of alignment across different teams and business functions; especially in the context of culture and employee competence. \nWhat you can expect from our session: \nAlongside the compliance imperatives\, many firms are discovering opportunities to realise tangible benefit from changes being implemented to deliver on the FCA’s new Consumer Principle\, the new Cross Cutting Rules and new Four Outcome requirements\, especially as a result of considering the kind of employee focused initiatives connected with the good governance\, enhanced accountability\, culture and employee competence. Worksmart benefit from somewhat of a unique perspective through the number and variety of firms with whom we work\, so with all this in mind\, Emma and Julian will be considering the challenges of implementation and discussing what the new Duty means for firms\, their processes and for their people. \nTo register for this event please click here.
URL:https://www.worksmart.co.uk/event/8th-annual-culture-and-conduct-forum-for-the-financial-services-industry-2022/
CATEGORIES:In Person
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