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DTSTART;TZID=Europe/London:20230921T090000
DTEND;TZID=Europe/London:20230921T170000
DTSTAMP:20260825T122319
CREATED:20230711T112119Z
LAST-MODIFIED:20230717T081417Z
UID:9995-1695286800-1695315600@www.worksmart.co.uk
SUMMARY:Annual PIMFA Compliance Conference 2023
DESCRIPTION:The PIMFA Compliance Conference 2023 will be taking place on September 21st\, in London AND online\, and we are proud to announce that Worksmart will not only be hosting a session\, but we are also Gold Partners of the event! \nHear from leading industry experts on the key issues facing compliance professionals in the investment management and financial advice world. Bringing together a high-level audience who can engage with the experts\, this conference will facilitate fruitful discussions with opportunity for questions and networking. \nThe full agenda and list of speakers will be announced in the coming weeks\, but it’s definitely worth buying your tickets early for this must-attend event! \nWhen booking your ticket please be sure to choose the correct option – IN-PERSON or VIRTUAL. \nThe Compliance Conference will be live-streamed on the day of the event and if joining virtually you will have the opportunity to ask questions live to speakers and panellists. \nThose attending in person will have the opportunity to network with fellow industry colleagues\, speakers and sponsors. \nThe early-bird discount is available until June 30th– prices will increase thereafter. \nWhat you can expect from our session: \nThe Worksmart session Consumer Duty – Are we there yet? will be discussing how as we move from implementation to embedding\, what step change does this mean for firms? From questions such as “When is it safe to dis-band my CD project team?”\, through to “How will I know what to include to ensure that the board will be happy to sign off the first annual report on Consumer Duty report in 2024.” Join the Worksmart team to consider the tough questions that need to be tackled once the initial implementation deadline is met. \nWe’re looking forward to seeing you at our session which is sure to be a really informative and lively discussion! \nTo find out more about this hybrid conference and to register\, click here. For a 25% discount\, use code CFWRKSRT23
URL:https://www.worksmart.co.uk/event/annual-pimfa-compliance-conference-2023/
LOCATION:Herbert Smith Freehills\, Exchange House\, Primrose Street\, London\, EC2A 2EG\, United Kingdom
CATEGORIES:Hybrid
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230817T100000
DTEND;TZID=Europe/London:20230817T113000
DTSTAMP:20260825T122319
CREATED:20230707T161923Z
LAST-MODIFIED:20230707T162609Z
UID:9989-1692266400-1692271800@www.worksmart.co.uk
SUMMARY:Webinar: Linking Consumer Duty outcomes to Employee Competence Thursday 17th August 2023
DESCRIPTION:Register now! \nSince the FCA introduced plans for Consumer Duty\, firms and individuals alike have been working hard to ensure they deliver against the new requirements. However\, whilst there has been a lot of work put into implementing the cross-cutting rules\, and the four consumer outcomes\, very little has been said about the “employee” dimension\, other than in respect of the Conduct Rules. \nIf asked\, would your organisation be confident to hand over their Training & Competence records to the regulator? If they asked to see your T & C Regime pre-Consumer Duty and post\, would it really look any different? If asked\, could your firm demonstrate analysis and decisions around appropriate MI to evidence that your T & C scheme supports good consumer outcomes? Would being asked to demonstrate “role relevant” training on conduct rules to staff make you start to feel a little uncomfortable? \nRegardless of whether you might answer Yes/No/Don’t know to any one of those questions\, we think your input and perspective would add value to our debate on the topic\, so the Worksmart team to discuss: \n1. The regulators expectations of your T & C Regime\n2. What analysis and changes have you made to your T & C arrangements in light of Consumer Duty\n3. What does a good T&C regime look like under Consumer Duty?\n4. How you can evidence\, measure\, and monitor the competence of the staff to deliver defined customer outcomes\n5. How can your T&C arrangements support Culture change in your firm\n6. How RegTech can improve your approach to T&C \nTo register for this event please click here
URL:https://www.worksmart.co.uk/event/webinar-linking-consumer-duty-outcomes-to-employee-competence-thursday-17th-august-2023/
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230809T100000
DTEND;TZID=Europe/London:20230809T110000
DTSTAMP:20260825T122319
CREATED:20230707T161139Z
LAST-MODIFIED:20230707T161813Z
UID:9985-1691575200-1691578800@www.worksmart.co.uk
SUMMARY:Webinar: SEAR/IAF – The countdown has begun! Wednesday 9th August 2023
DESCRIPTION:Register now! \nSince the Central Bank of Ireland proposed the introduction of the Senior Executive Accountability Regime and the broader Individual Accountability Framework\, firms and individuals alike have been working hard to assess the changes required and the impact of the new regime on those affected. Due to the type and scale of the changes planned\, this is likely to be one of the most impactful regulatory changes seen in recent years. \nThe recent consultation paper published by the Central Bank has clearly laid out what the new regulatory expectations will be and whilst firms digest both this document and the supporting guidance\, there are still many firms and individuals looking to gain further clarity on how this will impact them. With the clock ticking towards the initial implementation dates\, now is the time to start considering how you and your organisation could benefit from exploring how RegTech can support and streamline your accountability regime. \nWith more experience of SM&CR implementations in the UK than other RegTech supplier\, why not join the Worksmart team as we discuss and debate the challenges that the new regime will bring to firms\, and the lessons learnt from UK organisations who have now been subject to an accountability regime for some years now. \nWhilst some aspects of the newly proposed regime/framework including SEAR\, will initially only apply to certain regulated firms\, others such as new conduct rules for certain individuals and business standards for firms will apply for all regulated firms. We will seek to discuss and debate all areas and engage with the audience for polling\, commentary\, Q & A’s and general observations and experience\, so if you feel that you and your firm could benefit from the vast experience that the Worksmart team have built up in the UK\, then join us for what will be a lively and open discussion. \nTo register for this event please click here
URL:https://www.worksmart.co.uk/event/webinar-sear-iaf-the-countdown-has-begun-wednesday-9th-august-2023/
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230627T093000
DTEND;TZID=Europe/London:20230627T110000
DTSTAMP:20260825T122319
CREATED:20230613T093325Z
LAST-MODIFIED:20230613T134943Z
UID:9883-1687858200-1687863600@www.worksmart.co.uk
SUMMARY:Webinar: SM&CR Virtual briefing Tuesday 27th June 2023
DESCRIPTION:Register now! \nDuring the next in our ongoing series of SM&CR briefing webinars\, join regulatory specialist\, Sarah Thwaites\, and Worksmart’s Director of Regulation\, Julie Pardy\, for the latest updates\, industry views and debate around hot topics such as the impact of Consumer Duty on a firm’s governance arrangements and MI.  We will be debating what have you got\, vs what might you need and the current regulatory view on this.   In addition\, we will be considering Proportionality in all of these matters\, plus the latest position on the Edinburgh Reforms and much\, much more. \nThis webinar will also help you benchmark your firm against the systems and controls deployed within other organisations and understand more about why the latest RegTech offers so much value and opportunity. \nSubmit your questions early for the planned Q&A session. The panel will strive to answer as many as they can during the broadcast\, and we’ll be following up as usual with a full Q&A response document and links to useful content. Make sure to secure your place early and register to be involved. \nTo register for this event please click here
URL:https://www.worksmart.co.uk/event/webinar-smcr-virtual-briefing-tuesday-27th-june-2023/
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230620T083000
DTEND;TZID=Europe/London:20230620T173000
DTSTAMP:20260825T122319
CREATED:20230526T100753Z
LAST-MODIFIED:20230613T140901Z
UID:9774-1687249800-1687282200@www.worksmart.co.uk
SUMMARY:The Consumer Duty Implementation Summit 2023
DESCRIPTION:Build a Better Future For Your Customers! \nWorksmart is pleased to announce its sponsoring and also acting on a panel at the forthcoming Consumer Duty Implementation Summit brought to you by City & Financial on 20th June. \nSheldon Mills\, Executive Director for Consumers and Competition\, FCA recently delivered a stern warning to firms – the clock is ticking for firms to be fully compliant by the 31st July deadline. The Summit has been convened to enable you to do this and will focus on the practicalities of ensuring that everyone in your organisation acts “to deliver good outcomes for retail clients.” It will also provide detailed guidance on how firms can achieve the “paradigm shift” needed to implement the cross-cutting rules and achieve the four required outcomes. \nGiven the current cost of living crisis\, the Government has also expressed its concerns about retail customers facing financial hardship and has recently announced proposals to strengthen the regulation of Buy Now; Pay Later lenders. Other issues to be addressed at the Summit include the risks posed to consumers investing in crypto; the rise in financial scams; the latest regulatory developments in relation to financial promotions; and the consequences of breach\, from both a reputational and regulatory perspective. \nWorksmart’s’ Nic Dent\, Market Engagement Director will be part of the Panel Session: Embedding a consumer duty compliant culture right across your organisation\, so this event is a must! \nThe Summit will provide practical guidance and the opportunity to share insights into how to deliver good outcomes for consumers at every stage to avoid costly consequences. \nKEY THEMES TO BE DISCUSSED \n\nTo what extent will the new Consumer Duty change the culture in financial services to make firms more customer focussed?\nFirms’ preparedness for the Consumer Duty deadline: what steps have been taken to date\, lessons learned and what remains to be done?\nHow great a risk does crypto pose to consumers and what can be done to protect them?\nWhat will be the effect of the proposed regulation of BNPL lenders?\nEmbedding a consumer duty compliant culture right across your organisation\nThe role of the Financial Ombudsman in protecting consumers\nLatest developments in firms’ obligations to vulnerable customers\nRegulatory consequences of breach of the consumer duty: what can firms do to protect themselves against enforcement action?\n\nTo register for this event please click here
URL:https://www.worksmart.co.uk/event/the-consumer-duty-implementation-summit-2023/
CATEGORIES:In Person
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230613T110000
DTEND;TZID=Europe/London:20230613T120000
DTSTAMP:20260825T122319
CREATED:20230605T135807Z
LAST-MODIFIED:20230605T141656Z
UID:9877-1686654000-1686657600@www.worksmart.co.uk
SUMMARY:Customer Support in a Consumer Duty World - Outcome 4
DESCRIPTION:Join our upcoming Panel Discussion on Outcome 4 – Customer Support in partnership with Square 4 Partners! \nWe’re pleased to announce that Square 4 Partners are working with us to host their fourth and final Panel Discussion in their virtual Consumer Duty series. \nIn this webinar we will be discussing key aspects relating to Consumer Support including; complaints\, customer service\, third party outsourcing\, vulnerable customers\, training of staff and how firms should monitor the support provided to ensure they do not disadvantage particular groups of customers. \nThis event is an opportunity to gain valuable knowledge from the expert panel on their views and expectations of what Outcome 4 means for firms. The session will consist of a 45-minute panel discussion and a 15-minute open floor for questions. \nGiven the breadth and complexity of this Outcome\, we would also warmly welcome any questions you may have in advance of this session to be provided when you register. \n  \nSession Details \nTopic: Customer Support – Outcome 4\nDate: Tuesday\, 13th June\, 11.00-12.00\nLocation: Zoom \n  \nTo register your attendance\, please click here \n  \n 
URL:https://www.worksmart.co.uk/event/customer-support-in-a-consumer-duty-world-outcome-4/
LOCATION:Online
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230419T083000
DTEND;TZID=Europe/London:20230419T173000
DTSTAMP:20260825T122319
CREATED:20230206T154049Z
LAST-MODIFIED:20230328T093531Z
UID:9281-1681893000-1681925400@www.worksmart.co.uk
SUMMARY:London Institute of Banking & Finance Annual Mortgage Conference 2023
DESCRIPTION:Build a Better Future For Your Customers! \nWhere can you go to meet with like-minded individuals and industry leaders? \nAt the Mortgage Conference where the main aim is to educate and inform – helping you and your business get ready for 2023 and face the challenges it may bring with confidence. \nLegal and General are sponsors so we’re partnering with some of the best! \nWorksmart will joining the event’s headline sponsor Legal & General\, who’ll be offering their expertise on mortgages\, protection and equity release\, as well as sharing details of the latest technology and innovations and the Legal & General Mortgage Club – the largest in the UK. You’ll hear from industry leaders on the most pressing issues facing mortgage professionals: \n\nThe new Consumer Duty\nThe rise of green mortgages\nEnvironmental\, social and governance (ESG)\nHow to build a successful business\, and\nHow to support vulnerable customers\n\nWhy consumer duty is a game changer? – what you can expect from our session: \nWorksmart’s Julie Pardy\, Head of Regulation\, and Nic Dent\, Head of Client Engagement\, are pleased to be able to lead a session on Consumer Duty and will be considering the following  challenges of implementation and discussing what the new Duty means for firms\, their processes and for their people: \n\nThe cultural change expectations of an effective consumer duty implementation\nThe challenges of communicating change effectively\nIndividual accountability and regulatory expectations\nAdvice processes and the impact of consumer duty expectations\n\nTo register for this event please click here
URL:https://www.worksmart.co.uk/event/london-institute-of-banking-finance-annual-mortgage-conference-2023/
LOCATION:Congress Centre\, 28 Great Russell Street\, London\, WC1B 3LS\, United Kingdom
CATEGORIES:In Person
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230404T100000
DTEND;TZID=Europe/London:20230404T113000
DTSTAMP:20260825T122319
CREATED:20230223T105614Z
LAST-MODIFIED:20230327T150945Z
UID:9481-1680602400-1680607800@www.worksmart.co.uk
SUMMARY:Consumer Duty – Learning Lessons from Consumer Interactions and Feedback
DESCRIPTION:With only a few months before the new Consumer Duty becomes a reality for most firms\, preparations should be moving into their final phases. And make no mistake\, this is not ‘just another piece of regulation’ to comply with. It requires firms to take a hard look in the mirror and ask themselves difficult questions about how they operate and treat their customers. And\, for most\, it will require a major uplift in their focus on and treatment of customers. \nThe FCA recently published a review of the implementation plans in firms that have fixed supervision\, and it made very interesting reading. Whilst it noted that preparations are well progressed in many firms\, this was far from \nuniversal. Part of their review focussed on the Data Strategies firms plan to employ for measuring their performance against these new standards. \nThe feedback firms can get from their complaints system provides invaluable evidence for firms on how they are performing against Consumer Duty. \nWe are taking this opportunity to invite Caroline Wells from Quibble\, the specialist consultancy and training firm to join us to share insights from her work on Consumer Duty.   Specifically\, we will be focusing in on the areas of consumer redress\, vulnerable customers and using feedback to help drive the understanding and process improvements demanded by the Duty’s higher standards. \nWe look forward to welcoming you for an interactive 90-minute session discussing and debating how complaints can be instrumental in improving your firm’s response to Consumer Duty. \n  \nTo register for this event please click here https://us02web.zoom.us/webinar/register/9316770797997/WN_7dzx0e5IQUag5iUYCDVMog
URL:https://www.worksmart.co.uk/event/consumer-duty-learning-lessons-from-consumer-interactions-and-feedback-2/
LOCATION:Online
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230330T103000
DTEND;TZID=Europe/London:20230330T113000
DTSTAMP:20260825T122319
CREATED:20230221T100911Z
LAST-MODIFIED:20230327T151048Z
UID:9467-1680172200-1680175800@www.worksmart.co.uk
SUMMARY:Consumer Duty Through a Training & Competence Lens
DESCRIPTION:Now that the FCA’s plans for the new Consumer Duty have started to sink in\, firms are now getting to grips with what they need to accomplish by July 31st. However\, whilst there is a lot of discussion about the new principle for business\, cross-cutting rules and new conduct rules\, there appears to be very little discussion at this stage about the over-arching role of “employee competence.” \nWould your organisation be confident to hand over their Training & Competence (T&C) records to the regulator? If asked\, could your firm demonstrate the gap analysis and subsequent development plans for each new starter you’ve onboarded in the last few years? Would being asked to demonstrate “role relevant” training on conduct rules to staff make you start to feel a little uncomfortable? \nRegardless of whether you might answer Yes/No/Don’t know to any one of those questions\, we think your input and perspective would add value to our debate on the topic\, so\, join PIMFA and the Worksmart team to discuss: \n\nThe regulators expectations\nThe implications of the new Conduct Rule 6\nWhat does good T&C look like under Consumer Duty?\nHow you can evidence\, measure\, and monitor the competence of the staff to deliver defined customer outcomes\nHow firms can your approach to T&C support Culture change in your firm\nHow RegTech can improve your approach to T&C\n\n  \nThis event will be chaired by PIMFA’s Philip Allen with Worksmart’s Julie Pardy\, Director of Regulation and Nic Dent\, Head of Client Engagement will be the guest speakers\, so register now to join us on this invaluable webinar! \nTo register for this event please click on the following link: https://www.pimfa.co.uk/event/pimfa-webinar-webinar-consumer-duty-through-a-training-and-competence-lens/
URL:https://www.worksmart.co.uk/event/consumer-duty-through-a-training-competence-lens/
LOCATION:Online
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230307T130000
DTEND;TZID=Europe/London:20230307T140000
DTSTAMP:20260825T122319
CREATED:20230214T100541Z
LAST-MODIFIED:20230327T151344Z
UID:9349-1678194000-1678197600@www.worksmart.co.uk
SUMMARY:Countdown to Consumer Duty Webinar Tuesday 7th March
DESCRIPTION:There is less than six months to go until the next milestone on the Consumer Duty calendar\, there is a clear emphasis on firms to deliver good outcomes for their clients at every stage\, including those with characteristics of vulnerability. \nJoin us this webinar hosted by London Institute of Banking & Finance\, where Worksmart’s Nic Dent\, Head of Client Engagement and Julie Pardy\, Director of Regulation\, are joined by Tim Farmer\, Clinical Director and Co-Founder of Comentis\, where the focus will be on two key aspects of the Consumer Duty to: \n\nHelp ensure you are ready for what is a fundamental shift of focus to outcomes-based regulation and the need for evidence.\nAvoiding foreseeable harm – where we take a close look at what this means in practice and what are the regulators expectations with regards to this outcome.\nDealing with vulnerable clients – where we will drill down under the rules and discuss how to deal with vulnerable clients effectively and efficiently\, what additional considerations you may need to make and why you may need to bespoke your processes.\n\nTo register for this free event please click here \nThis event is CPD Accredited\nYou’ll be able to count one hour towards your continuing professional development (CPD) if you attend this webinar.
URL:https://www.worksmart.co.uk/event/countdown-to-consumer-duty-webinar-tuesday-7th-march/
LOCATION:Online
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230221T093000
DTEND;TZID=Europe/London:20230221T110000
DTSTAMP:20260825T122319
CREATED:20230209T094445Z
LAST-MODIFIED:20230328T083754Z
UID:9307-1676971800-1676977200@www.worksmart.co.uk
SUMMARY:Webinar: SM&CR Virtual Briefing: Tuesday 21st February 2023
DESCRIPTION:On 9 December 2022\, the UK Chancellor of the Exchequer announced a package of reforms to the UK financial services sector\, known as the “Edinburgh Reforms”. The aim of these reforms is to support the government’s ambitions for the UK to be the “world’s most innovative and competitive global financial centre.” There are a total of 30 reform proposals within the Edinburgh Reforms\, a review of SM&CR being one of them. At present\, little has been confirmed as to what the review of the SMCR will include. Although the Call for Evidence looks to seek views on the regime’s “effectiveness\, scope and proportionality”\, and to see how the regime could be reformed and improved. \nDuring this next in our ongoing series of SM&CR briefing webinars\, join regulatory specialist\, Sarah Thwaites\, and Worksmart’s Director of Regulation\, Julie Pardy\, for the latest updates\, industry views and analysis on the short\, medium and long terms impacts of the Edinburgh Reviews as seen through an SM&CR lens… What are the key takeaways and latest guidance on topics like proportionality\, the impact of Consumer Duty\, the FCA’s guidance on non-financial misconduct and their ever-tightening rules on Appointed Representatives. \nMake sure to secure your place early and register to be involved \n  \n 
URL:https://www.worksmart.co.uk/event/webinar-smcr-virtual-briefing-tuesday-21st-february-2023/
LOCATION:Online
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20221129T140000
DTEND;TZID=Europe/London:20221129T153000
DTSTAMP:20260825T122319
CREATED:20221111T161850Z
LAST-MODIFIED:20230328T090559Z
UID:8950-1669730400-1669735800@www.worksmart.co.uk
SUMMARY:Consumer Duty – Learning Lessons from Consumer Interactions and Feedback - Postponed
DESCRIPTION:In July\, the FCA confirmed their plans to introduce a new Consumer Duty that will set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first. \nThe FCA regards the Consumer Duty as a shift to an outcomes-focused approach that will provide an opportunity for greater competition\, growth\, and innovation amongst regulated firms. Whilst the initial implementation deadlines are not until July 23 & July 24 (depending on firm type) as this is such an all-encompassing regulatory change programme\, the regulator expects firms to be actively working their implementation plans which should have been signed off by each firm’s board by the 31st October 2022. \nThis regulatory initiative is one of the most sweeping change programmes in more than a decade and as such the move to “outcomes focussed” regulation will be a challenging concept for many to grasp. \nWe are taking this opportunity to invite Caroline Wells and Sarah Lawrence from Quibble the specialist complaints\, consultancy and training firm to join us to share insights from their work on Consumer Duty.   Most specifically we will be focusing in on the areas of consumer redress\, vulnerable customers and using feedback to help drive through communication and process improvements within firms. \nWe look forward to welcoming you for an interactive 90-minute session discussing and debating how you can use the in-coming Consumer Duty to help drive positive improvement in your business. \n 
URL:https://www.worksmart.co.uk/event/consumer-duty-learning-lessons-from-consumer-interactions-and-feedback/
LOCATION:Online
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20221129
DTEND;VALUE=DATE:20221130
DTSTAMP:20260825T122319
CREATED:20221107T123854Z
LAST-MODIFIED:20230327T132154Z
UID:8603-1669680000-1669766399@www.worksmart.co.uk
SUMMARY:8th annual Culture and Conduct Forum for the Financial Services Industry 2022
DESCRIPTION:The 8th Annual Culture and Conduct Forum builds on the success of the seven previous editions\, all of which have been well attended and highly rated by speakers\, delegates and sponsors alike. This event has become the ‘must attend’ event for the UK financial services industry on this vitally important subject. \nThis highly regarded summit brings together industry leaders\, regulators and other experts to discuss the latest developments in culture and conduct. This year’s programme focuses on cultural resilience and integrity in the face of today’s global challenges – the economy\, climate change\, geopolitics and technological transformation. \nThis year’s edition comes at a time of unprecedented challenges and change – a war on the continent of Europe\, a global energy crisis\, rampant inflation\, a cost-of-living crisis\, imminent recession\, and\, in the UK\, a new monarch\, a new prime minister\, a new cabinet and a new approach to management of the economy – all of this hard on the heels of the pandemic. Against this background\, it is vital for financial institutions to ensure that their culture is resilient and fit for purpose\, which is the overarching theme of this year’s programme. \nGovernance\, Culture & Competence through a Consumer Duty lens\nEmma Howell\, Business Development Manager (Worksmart)\nJulian Sammells\, Head of Sales (Worksmart) \nThe newly published Consumer Duty (CD) is a topic on everyone’s agenda – firms operating in the UK should have approved and signed off their implementation plans by that October 2022 deadline. However\, it is very likely\, and arguably healthy\, if those plans continue to evolve and flex as implications for business process and systems & controls are fully comprehended and understood. \nWith the FCA having set higher and clearer standards of consumer protection across financial services\, firms are realising the importance of contemplating and fully understanding their employee journeys alongside those of their customers; considering factors such as employee journey mapping\, behavioural economics and the challenges of alignment across different teams and business functions; especially in the context of culture and employee competence. \nWhat you can expect from our session: \nAlongside the compliance imperatives\, many firms are discovering opportunities to realise tangible benefit from changes being implemented to deliver on the FCA’s new Consumer Principle\, the new Cross Cutting Rules and new Four Outcome requirements\, especially as a result of considering the kind of employee focused initiatives connected with the good governance\, enhanced accountability\, culture and employee competence. Worksmart benefit from somewhat of a unique perspective through the number and variety of firms with whom we work\, so with all this in mind\, Emma and Julian will be considering the challenges of implementation and discussing what the new Duty means for firms\, their processes and for their people. \nTo register for this event please click here.
URL:https://www.worksmart.co.uk/event/8th-annual-culture-and-conduct-forum-for-the-financial-services-industry-2022/
CATEGORIES:In Person
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/11/Webinar-8th-annual-Culture-and-Conduct-Forum-for-the-Financial-Services-Industry-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20221103T084500
DTEND;TZID=Europe/London:20221103T173000
DTSTAMP:20260825T122319
CREATED:20221011T091950Z
LAST-MODIFIED:20221019T115125Z
UID:8536-1667465100-1667496600@www.worksmart.co.uk
SUMMARY:LIBF Annual Mortgage Conference Thursday 3rd November 2022 - postponed
DESCRIPTION:Due to unforeseen circumstances\, this event has now been postponed but we look forward to sharing the new date with you very soon.\nThis is more than the usual at The Mortgage Conference……\nWorksmart are proud sponsors of the next Annual Mortgage Conference brought to you by LIBF in conjunction with Legal & General. There’ll be plenty of opportunity to network with lenders and industry leaders. And yes – you’ll be able to count your time at The Mortgage Conference towards your continuing professional development (CPD). \nThe headline sponsor is Legal & General\, who’ll be offering their expertise on mortgages\, protection and equity release\, as well as sharing details of latest technology and innovations and the Legal & General Mortgage Club – the largest in the UK\, and Worksmart will be running the session – What does consumer duty mean for brokers and lenders in 2023.\, which will be led by Julie Pardy\, Director of Regulation and Market Engagement and Nic Dent\, Head of Client Engagement. \nYou’ll also hear from industry leaders on the most pressing issues facing mortgage professionals: \n\nthe rise of green mortgages and environment\, social and governance (ESG)\nequality\, diversity and inclusion\nhow to support vulnerable customers\, and\nthe latest innovations in technology.\n\nAll the speakers and panels will welcome your questions and contributions. And you can continue the conversation as you network at refreshment breaks and lunch. Your ticket includes a light breakfast\, lunch and refreshments throughout the day. \nEvent page updated 19th October 2022
URL:https://www.worksmart.co.uk/event/libf-annual-mortgage-conference-thursday-3rd-november-2022/
LOCATION:Congress Centre\, 28 Great Russell Street\, London\, WC1B 3LS\, United Kingdom
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://www.worksmart.co.uk/wp-content/uploads/2022/10/MicrosoftTeams-image-2.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20221011T093000
DTEND;TZID=Europe/London:20221011T110000
DTSTAMP:20260825T122319
CREATED:20220921T164919Z
LAST-MODIFIED:20230328T083702Z
UID:8501-1665480600-1665486000@www.worksmart.co.uk
SUMMARY:Webinar: SM&CR Virtual Briefing: Tuesday 11th October 2022
DESCRIPTION:The newly published Consumer Duty (CD) is a topic on everyone’s agenda right now with boards being required to approve their firm’s implementation plans by the end of October 2022. However\, as all-consuming as it might feel\, with proper planning\, ensuring compliance with the new higher standards doesn’t need to be a burden to you or your firm; indeed\, there is significant opportunity for firms to benefit from well-tailored implementation plans and enhanced working practices. \nThe FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset\, but what does this really mean and what part does each individual\, regardless of their role and status within an organisation\, have to play in this? With this in mind we are once again delighted to be joined by Marian Bloodworth\, Employment Law Partner in the FS Employment Team at Deloitte Legal\, for another lively discussion\, update and debate on these issues and considerations\, including the key implications of Consumer Duty on the individual and from a HR perspective. \nAnd a good place to start down the path of an appropriate and successful implementation plan is with a review of the basics of managing\, deploying and evidencing governance\, accountabilities and competence. The regulator certainly plan to continue to supervise firms against personal accountabilities\, conduct and culture. So documentation\, evidence\, communication and reliable and accurate data is therefore obviously key for all firms. Those who choose to be less tech enabled and continue with a reliance on compromised systems and controls risk becoming increasingly out of step in the months and years to come. This webinar will also help you benchmark your firm against the systems and controls deployed within other organisations and understand more about why the latest RegTech offers so much value and opportunity. \nTo register for this free event\, click here  \n 
URL:https://www.worksmart.co.uk/event/webinar-smcr-virtual-briefing-tuesday-11th-october-2022/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://www.worksmart.co.uk/wp-content/uploads/2022/09/Webinar-SMCR-–virtual-briefing-11th-October-2022.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20221010T103000
DTEND;TZID=Europe/London:20221010T120000
DTSTAMP:20260825T122319
CREATED:20220916T133536Z
LAST-MODIFIED:20230327T151311Z
UID:8454-1665397800-1665403200@www.worksmart.co.uk
SUMMARY:Consumer Duty – What does this mean for Individuals and Firms?
DESCRIPTION:Following on from the two CP’s published by the FCA on the newly proposed Consumer Duty in 2021\, now that we have the widely anticipated Policy Statement and final rules\, it’s time to consider what this means for L & G Mortgage Club members. \nWith an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers\, the Financial Conduct Authority (FCA) has been very clear about what changes they expect from firms through the implementation of its new Consumer Duty. \n“Setting higher standards and putting consumers’ needs first is central to our strategy – and the cornerstone of this is the Duty. We want to see a higher level of consumer protection in retail financial markets\, where firms compete vigorously in consumers’ interests. Firms need to understand their customers’ needs and to have the flexibility to support them with certainty of our expectations\, so they get good outcomes.” PS 22/9 – July 2022\n\nCP 21/13 originally set the scene for us back in the summer of 2021\, laying out the FCA’s thinking\, and CP 21/36 delivered feedback on the initial paper\, whilst also firming up on the regulator’s thinking.  Now with the newly published policy statement PS 22/9\, supported by Finalised Guidance publication FG 22/5\, its time to talk planning\, project planning\, implementation\, MI and much\, much more. \nSo\, join us as we debate what firms and individuals might consider as part of their project planning to deliver the fundamental shift in mindset that the FCA say they are looking for. \nClare Beardmore\, Head of Broker and Propositions at Legal & General Mortgage Club will chair the webinar as part of the discussion. Hosting the webinar is John Somerville\, the Head of Financial Services at the London Institute of Banking & Finance (LIBF)\, joined by Julie Pardy\, Director of Regulation\, and Nic Dent\, Head of Client Engagement at Worksmart Ltd. \nTo register for this event please click here.
URL:https://www.worksmart.co.uk/event/consumer-duty-what-does-this-mean-for-individuals-and-firms/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/09/Webinar-Consumer-Duty-–-What-does-this-mean-for-Individuals-and-Firms-10th-October-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20221004T150000
DTEND;TZID=Europe/London:20221004T160000
DTSTAMP:20260825T122319
CREATED:20220916T154802Z
LAST-MODIFIED:20230327T151223Z
UID:8480-1664895600-1664899200@www.worksmart.co.uk
SUMMARY:Consumer Duty – Time to put the people perspective under the microscope
DESCRIPTION:Through the recently published policy statement (PS 22/9) and finalised guidance (FG 22/5) the FCA have set out their requirements for the new Consumer Duty. The Duty is set to enhance existing rules with an aim of tackling the harms that the regulator believes exists in retail financial services markets\, but most importantly also their causes. \nWith rising expectations on Senior Managers with the introduction of a new consumer principle\, and a new Conduct Rule for all which by its nature demands a greater level of expectation across all employees\, this webinar once again will seek to consider the people perspective now that the final rules are available for discussion. \nWithout competent\, capable\, very well-trained individuals at all levels and across all roles\, firms will fail to effectively implement this new regime.  Obvious\, you might say\, but is it?  With many projects looking to implement technical regulatory change\, the focus tends to be on the detail\, not those that will implement\, manage and live with it on a day-to-day basis. \nIn the second part of our Webinar series\, once again the Worksmart team are going to be joined by guests for this event – Jeff Abbott (2be Development Consultancy /T-C News) and Lynne Hargreaves (Clearstep Consulting) for a lively discussion and a strong focus on the role of the individual in all that the FCA expects.Given the FCA’s responsibility for ensuring consumers are properly protected\, as a sector\, we are all well aware of the constant development of regulatory change that seeks to improve standards in the industry. With more financial decisions now in consumers’ hands and the changing digital landscape\, the FCA have concluded that now is the time to set a higher standard of consumer protection for regulated firms to adhere to. \nTo register for this event please click here.
URL:https://www.worksmart.co.uk/event/consumer-duty-time-to-put-the-people-perspective-under-the-microscope/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/09/Webinar-Consumer-Duty-–-Time-to-put-the-people-perspective-under-the-microscope-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220928T090000
DTEND;TZID=Europe/London:20220928T170000
DTSTAMP:20260825T122319
CREATED:20220922T084354Z
LAST-MODIFIED:20220922T090547Z
UID:8506-1664355600-1664384400@www.worksmart.co.uk
SUMMARY:Annual PIMFA Compliance Conference 2022 - Returning as a hybrid event!
DESCRIPTION:Returning once again for the first time since June 2019\, we are proud to announce that Worksmart will be hosting a session at the PIMFA Compliance Conference 2022 will be taking place on September 28 in London AND online. \nWith the final rules and guidance now published\, the FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset\, but what does this really mean and what part does each individual\, regardless of their role and status within an organisation\, have to play in this? \nConsumer Duty brings a new way of thinking and the possible need to operate in a different manner in some regards; it certainly goes far beyond ‘TCF on steroids’\, as some have referred to it. Going forward\, firms will need to demonstrate how they serve consumers in a manner that meets the higher standards set by Consumer Duty and organisations need to be able to evidence\, at all levels within their organisations\, how they’re putting their customers’ needs first. \nWhat you can expect from our session: \nThe Worksmart session will see Emma Howell and Nic Dent discussing the key challenges that the new CD brings\, and the impact of these changes on functions and individuals at all levels throughout the business and industry. Our aim is to help translate the impact of the new rules\, interpret what this change really means and share practical insights and learnings gathered from across the industry. \nWe’re looking forward to seeing you at our session which is sure to be a really informative and lively discussion! \nTo find out more about this hybrid conference and to register\, click here.
URL:https://www.worksmart.co.uk/event/annual-pimfa-compliance-conference-2022-returning-as-a-hybrid-event/
LOCATION:Herbert Smith Freehills\, Exchange House\, Primrose Street\, London\, EC2A 2EG\, United Kingdom
CATEGORIES:Hybrid
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/09/Hybrid-event-Annual-PIMFA-COMPLIANCE-CONFERENCE-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220927T100000
DTEND;TZID=Europe/London:20220928T123000
DTSTAMP:20260825T122319
CREATED:20220823T144400Z
LAST-MODIFIED:20230327T151521Z
UID:8415-1664272800-1664368200@www.worksmart.co.uk
SUMMARY:FLA Annual Regulation Conference 2022
DESCRIPTION:The FLA’s Annual Regulation Conference on 27 & 28 September 2022\, will focus on the implementation of the new Consumer Duty now the FCA’s has published its final Rules and Guidance. \nThis Conference will be an online event scheduled over two half-days online\, with plenty of opportunity to ask questions and share insights. Each half-day will run from 10.00am – 12.30pm and Worksmart’s’ Director of Regulation Julie Pardy will be running a session on the Tuesday followed by her joining other industry experts on a panel inviting attendees to ask questions – definitely not to be missed! \nThe Conference will focus on: \n\nOverarching Consumer Duty framework\nScope\nEffective implementation plans\nFair Value Assessments\nResponsible lending & customers’ financial objectives\nCollections & vulnerable customer practices\nImpact across the distribution chain\nMeasuring success\n\nTo register for this event please use this link.
URL:https://www.worksmart.co.uk/event/fla-annual-regulation-conference-2022/
LOCATION:Online
CATEGORIES:Virtual Conference
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/08/FLA-Annual-Conference-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20220915
DTEND;VALUE=DATE:20220916
DTSTAMP:20260825T122319
CREATED:20220822T155310Z
LAST-MODIFIED:20220823T110946Z
UID:8395-1663200000-1663286399@www.worksmart.co.uk
SUMMARY:CSA Annual Compliance Conference 2022
DESCRIPTION:Credit Services Association’s (CSA) UK Credit & Collections Conference (UKCCC)\, is the flagship annual event for the collections and debt purchase sector. Open to CSA members and non-members\, it brings together professionals from across the collections and wider credit industry to discuss the most pressing issues faced by firms and their customers and stakeholders. \nWorksmart are proud to be sponsors of this event where our Head of Sales Julian Sammells and Head of Client Engagement Nic Dent will be leading a session entitled ‘The new duty through the lens of the individual’ This session is part of a programme of some high profile keynote presentations on future trends and breakout sessions on hot topics including: \n\nRegulation and compliance\nCommercial and business innovation\n\nNot only are there some great expert speakers at this event there is also the opportunity to visit exhibition stands including one from Worksmart\, you’ll also be able to share best practice and knowledge with your peers in the credit and collections industry. \nSo register now and join Worksmart and experts from across the industry for this exhibition\, speakers and to round it off –  a gala dinner and CSA awards 2022! \nTo register for this event please use this link.
URL:https://www.worksmart.co.uk/event/csa-annual-compliance-conference-2022/
LOCATION:Radisson Blu Manchester Airport\, Chicago Avenue\, Manchester\, M90 3RA\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/08/Copy-of-21st-Annual-Complaints-Management-Forum-14th-June-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220912T143000
DTEND;TZID=Europe/London:20220912T160000
DTSTAMP:20260825T122319
CREATED:20220830T084933Z
LAST-MODIFIED:20230327T151916Z
UID:8428-1662993000-1662998400@www.worksmart.co.uk
SUMMARY:Guiding Advisers through Consumer Duty Policy & Final Rules - Time for Action
DESCRIPTION:In light of the news of the passing of Her Majesty Queen Elizabeth II\, this webinar has been postponed. We apologize for any inconvenience this may have caused. \n  \nWorksmart are excited to be part of the upcoming event in partnership with Legal & General Mortgage Club. \nFollowing on from the two CP’s published by the FCA on the newly proposed Consumer Duty in 2021\, now that we have the widely anticipated Policy Statement and final rules\, it’s time to consider what this means for L&G Mortgage Club members. \nWith an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers\, the Financial Conduct Authority (FCA) has been very clear about what changes they expect from firms through the implementation of its new Consumer Duty. \n“Setting higher standards and putting consumers’ needs first is central to our strategy – and the cornerstone of this is the Duty. We want to see a higher level of consumer protection in retail financial markets\, where firms compete vigorously in consumers’ interests. Firms need to understand their customers’ needs and to have the flexibility to support them with certainty of our expectations\, so they get good outcomes.” PS 22/9 – July 2022 \nCP 21/13 originally set the scene for us back in the summer of 2021\, laying out the FCA’s thinking\, and CP 21/36 delivered feedback on the initial paper\, whilst also firming up on the regulator’s thinking. Now with the newly published policy statement PS 22/9\, supported by Finalised Guidance publication FG 22/5\, its time to talk planning\, project planning\, implementation\, MI and much\, much more. \nSo\, join us as we debate what firms and individuals might consider as part of their project planning to deliver the fundamental shift in mindset that the FCA say they are looking for. \nClare Beardmore\, Head of Broker and Propositions at Legal & General Mortgage Club will chair the webinar as part of the discussion. Hosting the webinar is John Somerville\, the Head of Financial Services at the London Institute of Banking & Finance (LIBF)\, joined by Julie Pardy\, Director of Regulation\, and Nic Dent\, Head of Client Engagement at Worksmart Ltd. \n  \n 
URL:https://www.worksmart.co.uk/event/guiding-advisers-through-consumer-duty-policy-final-rules-time-for-action/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/08/Webinar-Guiding-Advisers-through-Consumer-Duty-Policy-Final-Rules-Time-for-Action-1280-×-720px.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220817T140000
DTEND;TZID=Europe/London:20220817T153000
DTSTAMP:20260825T122319
CREATED:20220727T093858Z
LAST-MODIFIED:20230327T150922Z
UID:8283-1660744800-1660750200@www.worksmart.co.uk
SUMMARY:Consumer Duty: Final Rules Have Landed\, Now What?
DESCRIPTION:The newly proposed Consumer Duty (CD) is a topic on everyone’s agenda for quite some time and now it’s finally here with a bang – with boards being required to approve their firm’s implementation plans by the end of October 2022. However\, with proper planning\, ensuring compliance with the new higher standards doesn’t need to be all-consuming to you or your firm. \nThrough this FREE\, must-attend 90-minute webinar\, our panel of regulatory experts and lawyers will unpick for you the key elements of the FCA’s final rules\, exploring the practical steps required to understand\, analyse\, implement and test compliance with Consumer Duty across your firm. \nThe FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset\, but what does this really mean? We’ll be looking at how this new (CD) will answer this. and many questions that were posed prior to its release. \nSo register now and join Worksmart’s Julie Pardy\, Director of Regulation\, Jonathan Crook and Daren Allen\, Partners at Shoosmiths LLP\, and Philip Allen FLIP\, Director of Innovatelearn who will be chairing this eagerly awaited delve into the much anticipated Consumer Duty. \nTo register for this event please use this link.
URL:https://www.worksmart.co.uk/event/consumer-duty-final-rules-have-landed-now-what/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/07/Webinar-Consumer-Duty-Final-rules-have-landed-now-what-17th-August-2022-.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220802T133000
DTEND;TZID=Europe/London:20220802T144500
DTSTAMP:20260825T122319
CREATED:20220725T093819Z
LAST-MODIFIED:20230327T150320Z
UID:8276-1659447000-1659451500@www.worksmart.co.uk
SUMMARY:Breaking down the new Consumer Duty
DESCRIPTION:The newly proposed Consumer Duty (CD) is a topic on everyone’s agenda at the moment. With an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers\, the Financial Conduct Authority (FCA) has clearly laid out its expectation in not one\, but two consultation papers on this particular topic. \nCP 21/13 set the scene\, laying out the FCA’s thinking and asking for views from regulated firms and CP 21/36 delivered feedback on the initial paper\, whilst also delivering more focused thinking from the FCA on what the new CD would bring to firms and individuals alike. With the Policy Statement likely to hit our desks at some point before the end of July\, this will be the first of a two part series\, where we initially consider the published CPs and discuss what this means from a personal perspective\, with the second part of the series (to be broadcast in Q3) considering the Policy Statement when published. \nThe FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset\, but what does this really mean and what part does each individual\, regardless of their role and status within an organisation\, have to play in this? We will be considering the new Duty from that personal perspective and what this means for firms and their people processes. \nClare Beardmore\, Head of Broker and Propositions at Legal & General Mortgage Club will chair the webinar as part of the discussion. Hosting the webinar is John Somerville\, the Head of Financial Services at the London Institute of Banking & Finance (LIBF)\, joined by Worksmart’s Julie Pardy\, Director of Regulation\, and Nic Dent\, Head of Customer Engagement \nTo register for this event please click here.
URL:https://www.worksmart.co.uk/event/breaking-down-the-new-consumer-duty/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/07/Webinar-Consumer-Duty-through-a-T-C-Lens-28th-April-2022-2-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220719T110000
DTEND;TZID=Europe/London:20220719T123000
DTSTAMP:20260825T122319
CREATED:20220705T132659Z
LAST-MODIFIED:20230327T152338Z
UID:8202-1658228400-1658233800@www.worksmart.co.uk
SUMMARY:SM&CR – Is the regime in your organisation delivering what the regulator would expect to see?
DESCRIPTION:SM&CR has been with us as an industry since 2016 now for those in Banking & Insurance and 2018/19 for Solo Regulated firms. How has it been for you? When launched the FCA focused in on four key areas of change that they were expecting the regime to deliver against namely:- \n\nMore effective senior managers\nBetter governance\nImproved cultures\nRemoval of “bad apples”\n\nMany organisations that we talk to share with us their stories of positivity and how SM&CR is delivering the cultural change that the FCA was hoping to achieve. However\, an equivalent number talk about their concerns that whilst the regime is taken seriously in their organisation and teams work hard to deliver against requirements\, they are still not as joined up and data savvy in their approach as they could be. \nIn a famous quote from Warren Buffet – love him or hate him\, he’s not wrong! “Risk comes from not knowing what you are doing.” – Warren Buffet \nFirms are likely to be asked more searching questions and be expected to have the answers from the data that they capture and hold. If you are one of those firms that get asked\, how would that make you feel. Are you in control and clear on the current direction of travel to the FCA are taking\, or do you harbour concerns about how your firm is currently approaching SM&CR and the culture and conduct changes it is expected to drive? Whatever your answer to that question\, there are opportunities for firms to enhance their current approaches in these areas\, and this is something that the Worksmart team and guests will look to discuss and debate. \n“It takes 20 years to build a reputation and five minutes to ruin it\, if you think about that you may do things differently.” – Warren Buffet \nThe driver for personal accountability and cultural change continues so join the Worksmart team and special guest Philip Allen\, Head of Learning\, PIMFA. \nTo register for this event please click on the following link: https://us02web.zoom.us/webinar/register/4316305764573/WN_YIF88BjWQGKZu1o8deslfQ
URL:https://www.worksmart.co.uk/event/smcr-is-the-regime-in-your-organisation-delivering-what-the-regulator-would-expect-to-see/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/07/SMCR-Virtual-Briefing-19th-July-2022-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220614T080000
DTEND;TZID=Europe/London:20220614T180000
DTSTAMP:20260825T122319
CREATED:20220526T093230Z
LAST-MODIFIED:20220810T145944Z
UID:8143-1655193600-1655229600@www.worksmart.co.uk
SUMMARY:21st Annual Complaints Management Forum
DESCRIPTION:The Largest and Most Inclusive Financial Services Complaints Management Event on the Market\nNavigate and improve the complaints handling process\, implement industry-leading strategies into your team\, and stay ahead of regulatory change. \nThe Complaints Management Forum back in person and will be held at Millennium Knightsbridge\, London. \nWith Consumer Duty bringing a huge change for conduct risk leads\, you can understand the expectations for complaints handling\, vulnerable customers and the holistic customer journey. Explore how your peers are handling the change management project in terms of processes\, systems and communications. You’ll be able to meet your industry counterparts within compliance\, customer contact\, remediation and conduct risk. \nThis summer we will see banks\, insurers and funds connect to share how they are building their complaints handling frameworks. Understand how the industry is overcoming the common challenges and the shared solutions on offer. \nOver the course of this forum\, you will be able to meet with your industry counterparts and take away ideas from across the industry that you might not have previously considered\, ready to implement in your organisation on Monday morning. \nWorksmart are proud to be silver sponsors of this event and Worksmart’s Head of Sales\, Julian Sammells\, will be amongst the key speakers for this event where he’ll be discussing Utilising RegTech in support of good customer outcomes. \nTheir informative session will include the following: \n\nWhy should firms care about being tech enabled in the complaints management space\nRegulatory processes enable firms to benefit from technological advancements\nWhy is complaints MI playing a critical role in improving customer outcomes\nRegTech and the positive impact on developing a complaints centric culture\n\nTo register for this in person forum and to find out more information please use this link.
URL:https://www.worksmart.co.uk/event/21st-annual-complaints-management-forum/
LOCATION:Millenium Kinightbridge Lodon\, 17 Sloane Street\, London\, SW1X 9NU\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/05/21st-Annual-Complaints-Management-Forum-14th-June-2022-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220531T110000
DTEND;TZID=Europe/London:20220531T120000
DTSTAMP:20260825T122319
CREATED:20220420T114343Z
LAST-MODIFIED:20220503T113753Z
UID:7911-1653994800-1653998400@www.worksmart.co.uk
SUMMARY:Webinar: FCA Business Plan Review 31st May 2022
DESCRIPTION:FCA plan and priorities for 2022/23 \nNow that the FCA’s Business Plan has been issued\, the Worksmart team (and guests) will be discussing and debating the critical regulatory topics for firms to consider in 22/23. Under the leadership of Nikhil Rathi\, CEO\, it is fair to say that the first year of his tenure has not been as smooth as the City might have hoped\, however in this second Business Plan\, it will be interesting to discuss and debate the key business plan topics in conjunction with the 3 year strategy plan that was published in the same week. \nOur guests for this event will be Square 4 – a consulting and resourcing business supporting the regulated community to be compliant and operationally resilient. Their mission is to protect regulated firms and help them grow and thrive – a mission we fully support and look forward to their knowledge and expertise in the regulated space to help us draw out the key areas for firms to consider over the next 12-24 months as they plan their regulatory priorities and line up their resources and budgets. \nWe know from feedback from our past events and broadcasts that firms and individuals gain value and comfort from evaluating their firm’s thinking through group discussion and debate with peers. So\, join the Worksmart team\, our guests and our Chair for this event\, Nic Dent\, for a lively discussion and update on the key regulatory priorities. \nIn the webinar\, we will: \n\nProvide an overview of the latest FCA Business Plan for 22/23 with our thoughts\, reflections and observations\nOutline the six core regulatory activities and the thinking behind the framing of approach\nDebate the three key areas of regulatory approach for the year and the outcomes that they seek\nDiscuss the key regulatory activities that are planned in support of the areas of most concern\nExamine how RegTech can support the achievement of regulatory priorities\n\nTo register for this webinar\, visit: https://us02web.zoom.us/webinar/register/8516504643302/WN_OBGhYHlpSQSz-FwvWfeN2w
URL:https://www.worksmart.co.uk/event/webinar-fca-business-plan-review-31st-may-2022/
LOCATION:Online
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220517T093000
DTEND;TZID=Europe/London:20220517T110000
DTSTAMP:20260825T122319
CREATED:20220428T153055Z
LAST-MODIFIED:20230328T083540Z
UID:8033-1652779800-1652785200@www.worksmart.co.uk
SUMMARY:Webinar: SM&CR Virtual Briefing: 17th May 2022
DESCRIPTION:SM&CR – not just a cost to your firm but the cornerstone for ensuring ‘conduct\, culture and accountability’. \nNo doubt that over the last 18 months you have heard the FCA talk regularly about becoming a more data led regulator. Nikhil Rathi (CEO) has been driving through a project to ensure that the FCA is specifically focused in this area. \nOnly this month\, Nikhil Rathi and the team published their 3-year strategy together with the Business Plan for 22/23 and it was interesting once again to hear his comments about the regulatory change that he is seeking to achieve. \n“Last year\, I said you would begin to see a different type of FCA. More innovative\, more assertive\, more adaptive. We are being tougher on firms who want authorisation to operate in the UK\, using data more systematically to ask the firms we supervise more rigorous questions and using our enforcement and intervention powers more actively\, pushing the boundaries where we need to.” \nIf firms are likely to be asked more searching questions and be expected to have the answers from the data that they capture and hold\, does this worry you about how your firm is currently approaching SM&CR and the culture and conduct changes it is expected to drive? Whatever your answer to that question\, there are opportunities for firms to enhance their current approaches in these areas\, and this is something that the Worksmart team and guests will look to discuss and debate on this webinar. \nIt is obvious from the comments noted above that the regulator certainly plans to continue to supervise firms against personal accountabilities\, conduct and culture\, so register now to once again join the Worksmart team\, and special guest\, Marian Bloodworth\, Employment Law Partner at Deloitte UK\, for another lively discussion to consider all this and more on SM&CR. \nTo register for this free event\, visit: https://us02web.zoom.us/webinar/register/4316305764573/WN_hJUm0ziyQJqf9saralUZug \n 
URL:https://www.worksmart.co.uk/event/webinar-smcr-virtual-briefing-17th-may-2022/
LOCATION:Online
CATEGORIES:Webinar
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220510T080000
DTEND;TZID=Europe/London:20220510T183000
DTSTAMP:20260825T122319
CREATED:20220419T102344Z
LAST-MODIFIED:20220810T150614Z
UID:7906-1652169600-1652207400@www.worksmart.co.uk
SUMMARY:Global RegTech Summit - 10th May 2022 - Returning as an in-person event!
DESCRIPTION:THE WORLD’S LARGEST GATHERING OF REGTECH LEADERS AND INNOVATORS IS RETURNING FOR THIS IN-PERSON EVENT!  \nRemember what connecting in-person is like? \nThe Global RegTech Summit is BACK\, and this year it’s face to face and we are delighted to be once again sponsoring this event. We will be hosting both a physical in-person stand with Worksmart’s Julian Sammells and Emma Howell\, as well as a virtual stand. \nWith a sophisticated virtual platform and state-of the-art venue in central London\, the event will give access to insightful discussions and a chance to connect with the global RegTech community both online and in person. \nWith a whole host of speakers and attendees\, there’ll be opportunities to connect with a global audience of senior decision makers and see the very latest RegTech innovation for financial services. What can you look forward to….. \n\nVisiting both our physical and virtual stands with Emma\, Julian\nJoining industry leading experts and innovators for active debates\, discussions\, and high-impact interactions.\nImprove your knowledge on strategic and compliance issues faced by financial institutions as part of their ongoing digital transformation efforts\nHear debates and presentations from industry leaders transforming the compliance and risk function\nFind out how to overcome regulatory challenges caused by remote communication and increased use of online channels\n\nTo find out more about this hybrid conference and to register\, visit the Global RegTech site.
URL:https://www.worksmart.co.uk/event/global-regtech-summit-10th-may-2022-returning-as-an-in-person-event/
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220428T130000
DTEND;TZID=Europe/London:20220428T140000
DTSTAMP:20260825T122319
CREATED:20220324T125436Z
LAST-MODIFIED:20220330T152108Z
UID:7801-1651150800-1651154400@www.worksmart.co.uk
SUMMARY:Webinar: Consumer Duty of Care 28th April 2022
DESCRIPTION:The newly proposed Consumer Duty of Care (CDOC) is a topic on everyone’s agenda at the moment. With an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers\, the FCA has clearly laid out its expectation in not one but two consultation papers on this particular topic. CP21/13 set the scene\, laying out the FCA’s thinking and asking for view from regulated firms and CP 21/36 delivered feedback on the initial paper whilst at the same time delivering more focused thinking from the FCA on what the new Consumer Duty would bring to firms and individuals alike. \nThe FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset and so in this Webinar hosted by John Somerville\, our Head of Financial Services at LIBF\, he will be joined by Julie Pardy\, Director of Regulation and Nic Dent\, Head of Customer Engagement at Worksmart Ltd and they will be discussing and debating the new duty through the lens of the individual. Join us for what will be a lively and chatty 1 hour over the lunchtime of Thursday 28th April 2022. \n\nWhat are the key drivers for the new Consumer Duty?\nWhat are the component parts of the new proposed Duty?\nWhat is the impact from an individual perspective?\nWhat can individuals do from a personal perspective to support the incoming regulation?\n\nTo register for this webinar\, visit: https://www.libf.ac.uk/news-and-insights/our-events?eventid=16213
URL:https://www.worksmart.co.uk/event/webinar-consumer-duty-of-care-28th-april-2022/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/03/Webinar-LIBF-and-Worksmart-Consumer-Duty-of-Care-Event-Thursday-28th-April.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220428T103000
DTEND;TZID=Europe/London:20220428T113000
DTSTAMP:20260825T122319
CREATED:20220408T085202Z
LAST-MODIFIED:20220729T135653Z
UID:7888-1651141800-1651145400@www.worksmart.co.uk
SUMMARY:Webinar: Consumer Duty through a Training & Competence Lens 28th April 2022
DESCRIPTION:Now that the FCA’s plans for the new Consumer Duty have started to sink in\, firms are galvanising their project teams and starting their Gap Analyses. However\, whilst there is a lot of talk and discussion about the new principle for business\, cross cutting rules and new conduct rules\, there appears to be very little discussion at this stage about the over-arching role of “employee competence.” The Worksmart team\, and guests\, want to get the discussion going and hopefully with a bit of lively debate consider the implications of the new Consumer Duty from a wider Training & Competence perspective. With any regulatory initiative the devil is in the detail and whilst we don’t as yet have final policy on the topic\, it seems only right that we should consider this angle. \nWith the FCA focusing in on what firms might consider when assessing the effectiveness of the programme within their organisations\, it was interesting to see the types of data/information that the FCA was suggesting firms could use. Would your organisation be confident to hand over their Training & Competence records to the regulator? If asked\, could your firm demonstrate the gap analysis and subsequent development plans for each new starter you’ve on-boarded in the last few years? Would being asked to demonstrate “role relevant” training on conduct rules to staff make you start to feel a little uncomfortable? \nRegardless of whether you might answer Yes/No/Don’t know to any one of those questions\, we think your input and perspective would add value to our debate on the topic. \nWe know from feedback after our past events and broadcasts that firms and individuals gain value and comfort from evaluating their firm’s thinking through group discussion and debate with peers. So\, join the Worksmart team\, and our guests for this event – Jeff Abbot (T&C News) and Lynne Hargreaves (Clearstep Consulting) for an interesting discussion and focus on the wider competence debate. \n\nWelcome and introduction\nNew Cross Cutting rules\, Business Principle & Conduct Rules\nConsumer Duty – The People Perspective\nOversight & Control – The Demonstration\, Data & MI Challenges\nHow RegTech can support the achievement of arising regulatory priorities\n\nTo register for this webinar\, visit: https://us02web.zoom.us/webinar/register/5016494145199/WN_KMBdjORARhSFDRNXS68BpQ \nThis event is no longer available.
URL:https://www.worksmart.co.uk/event/webinar-consumer-duty-through-a-training-competence-lens-28th-april-2022/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/04/Webinar-Consumer-Duty-through-a-T-C-Lens-28th-April-2022-1.png
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