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DTSTART;VALUE=DATE:20221129
DTEND;VALUE=DATE:20221130
DTSTAMP:20260825T141940
CREATED:20221107T123854Z
LAST-MODIFIED:20230327T132154Z
UID:8603-1669680000-1669766399@www.worksmart.co.uk
SUMMARY:8th annual Culture and Conduct Forum for the Financial Services Industry 2022
DESCRIPTION:The 8th Annual Culture and Conduct Forum builds on the success of the seven previous editions\, all of which have been well attended and highly rated by speakers\, delegates and sponsors alike. This event has become the ‘must attend’ event for the UK financial services industry on this vitally important subject. \nThis highly regarded summit brings together industry leaders\, regulators and other experts to discuss the latest developments in culture and conduct. This year’s programme focuses on cultural resilience and integrity in the face of today’s global challenges – the economy\, climate change\, geopolitics and technological transformation. \nThis year’s edition comes at a time of unprecedented challenges and change – a war on the continent of Europe\, a global energy crisis\, rampant inflation\, a cost-of-living crisis\, imminent recession\, and\, in the UK\, a new monarch\, a new prime minister\, a new cabinet and a new approach to management of the economy – all of this hard on the heels of the pandemic. Against this background\, it is vital for financial institutions to ensure that their culture is resilient and fit for purpose\, which is the overarching theme of this year’s programme. \nGovernance\, Culture & Competence through a Consumer Duty lens\nEmma Howell\, Business Development Manager (Worksmart)\nJulian Sammells\, Head of Sales (Worksmart) \nThe newly published Consumer Duty (CD) is a topic on everyone’s agenda – firms operating in the UK should have approved and signed off their implementation plans by that October 2022 deadline. However\, it is very likely\, and arguably healthy\, if those plans continue to evolve and flex as implications for business process and systems & controls are fully comprehended and understood. \nWith the FCA having set higher and clearer standards of consumer protection across financial services\, firms are realising the importance of contemplating and fully understanding their employee journeys alongside those of their customers; considering factors such as employee journey mapping\, behavioural economics and the challenges of alignment across different teams and business functions; especially in the context of culture and employee competence. \nWhat you can expect from our session: \nAlongside the compliance imperatives\, many firms are discovering opportunities to realise tangible benefit from changes being implemented to deliver on the FCA’s new Consumer Principle\, the new Cross Cutting Rules and new Four Outcome requirements\, especially as a result of considering the kind of employee focused initiatives connected with the good governance\, enhanced accountability\, culture and employee competence. Worksmart benefit from somewhat of a unique perspective through the number and variety of firms with whom we work\, so with all this in mind\, Emma and Julian will be considering the challenges of implementation and discussing what the new Duty means for firms\, their processes and for their people. \nTo register for this event please click here.
URL:https://www.worksmart.co.uk/event/8th-annual-culture-and-conduct-forum-for-the-financial-services-industry-2022/
CATEGORIES:In Person
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/11/Webinar-8th-annual-Culture-and-Conduct-Forum-for-the-Financial-Services-Industry-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20221103T084500
DTEND;TZID=Europe/London:20221103T173000
DTSTAMP:20260825T141940
CREATED:20221011T091950Z
LAST-MODIFIED:20221019T115125Z
UID:8536-1667465100-1667496600@www.worksmart.co.uk
SUMMARY:LIBF Annual Mortgage Conference Thursday 3rd November 2022 - postponed
DESCRIPTION:Due to unforeseen circumstances\, this event has now been postponed but we look forward to sharing the new date with you very soon.\nThis is more than the usual at The Mortgage Conference……\nWorksmart are proud sponsors of the next Annual Mortgage Conference brought to you by LIBF in conjunction with Legal & General. There’ll be plenty of opportunity to network with lenders and industry leaders. And yes – you’ll be able to count your time at The Mortgage Conference towards your continuing professional development (CPD). \nThe headline sponsor is Legal & General\, who’ll be offering their expertise on mortgages\, protection and equity release\, as well as sharing details of latest technology and innovations and the Legal & General Mortgage Club – the largest in the UK\, and Worksmart will be running the session – What does consumer duty mean for brokers and lenders in 2023.\, which will be led by Julie Pardy\, Director of Regulation and Market Engagement and Nic Dent\, Head of Client Engagement. \nYou’ll also hear from industry leaders on the most pressing issues facing mortgage professionals: \n\nthe rise of green mortgages and environment\, social and governance (ESG)\nequality\, diversity and inclusion\nhow to support vulnerable customers\, and\nthe latest innovations in technology.\n\nAll the speakers and panels will welcome your questions and contributions. And you can continue the conversation as you network at refreshment breaks and lunch. Your ticket includes a light breakfast\, lunch and refreshments throughout the day. \nEvent page updated 19th October 2022
URL:https://www.worksmart.co.uk/event/libf-annual-mortgage-conference-thursday-3rd-november-2022/
LOCATION:Congress Centre\, 28 Great Russell Street\, London\, WC1B 3LS\, United Kingdom
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://www.worksmart.co.uk/wp-content/uploads/2022/10/MicrosoftTeams-image-2.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20221011T093000
DTEND;TZID=Europe/London:20221011T110000
DTSTAMP:20260825T141940
CREATED:20220921T164919Z
LAST-MODIFIED:20230328T083702Z
UID:8501-1665480600-1665486000@www.worksmart.co.uk
SUMMARY:Webinar: SM&CR Virtual Briefing: Tuesday 11th October 2022
DESCRIPTION:The newly published Consumer Duty (CD) is a topic on everyone’s agenda right now with boards being required to approve their firm’s implementation plans by the end of October 2022. However\, as all-consuming as it might feel\, with proper planning\, ensuring compliance with the new higher standards doesn’t need to be a burden to you or your firm; indeed\, there is significant opportunity for firms to benefit from well-tailored implementation plans and enhanced working practices. \nThe FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset\, but what does this really mean and what part does each individual\, regardless of their role and status within an organisation\, have to play in this? With this in mind we are once again delighted to be joined by Marian Bloodworth\, Employment Law Partner in the FS Employment Team at Deloitte Legal\, for another lively discussion\, update and debate on these issues and considerations\, including the key implications of Consumer Duty on the individual and from a HR perspective. \nAnd a good place to start down the path of an appropriate and successful implementation plan is with a review of the basics of managing\, deploying and evidencing governance\, accountabilities and competence. The regulator certainly plan to continue to supervise firms against personal accountabilities\, conduct and culture. So documentation\, evidence\, communication and reliable and accurate data is therefore obviously key for all firms. Those who choose to be less tech enabled and continue with a reliance on compromised systems and controls risk becoming increasingly out of step in the months and years to come. This webinar will also help you benchmark your firm against the systems and controls deployed within other organisations and understand more about why the latest RegTech offers so much value and opportunity. \nTo register for this free event\, click here  \n 
URL:https://www.worksmart.co.uk/event/webinar-smcr-virtual-briefing-tuesday-11th-october-2022/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://www.worksmart.co.uk/wp-content/uploads/2022/09/Webinar-SMCR-–virtual-briefing-11th-October-2022.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20221010T103000
DTEND;TZID=Europe/London:20221010T120000
DTSTAMP:20260825T141940
CREATED:20220916T133536Z
LAST-MODIFIED:20230327T151311Z
UID:8454-1665397800-1665403200@www.worksmart.co.uk
SUMMARY:Consumer Duty – What does this mean for Individuals and Firms?
DESCRIPTION:Following on from the two CP’s published by the FCA on the newly proposed Consumer Duty in 2021\, now that we have the widely anticipated Policy Statement and final rules\, it’s time to consider what this means for L & G Mortgage Club members. \nWith an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers\, the Financial Conduct Authority (FCA) has been very clear about what changes they expect from firms through the implementation of its new Consumer Duty. \n“Setting higher standards and putting consumers’ needs first is central to our strategy – and the cornerstone of this is the Duty. We want to see a higher level of consumer protection in retail financial markets\, where firms compete vigorously in consumers’ interests. Firms need to understand their customers’ needs and to have the flexibility to support them with certainty of our expectations\, so they get good outcomes.” PS 22/9 – July 2022\n\nCP 21/13 originally set the scene for us back in the summer of 2021\, laying out the FCA’s thinking\, and CP 21/36 delivered feedback on the initial paper\, whilst also firming up on the regulator’s thinking.  Now with the newly published policy statement PS 22/9\, supported by Finalised Guidance publication FG 22/5\, its time to talk planning\, project planning\, implementation\, MI and much\, much more. \nSo\, join us as we debate what firms and individuals might consider as part of their project planning to deliver the fundamental shift in mindset that the FCA say they are looking for. \nClare Beardmore\, Head of Broker and Propositions at Legal & General Mortgage Club will chair the webinar as part of the discussion. Hosting the webinar is John Somerville\, the Head of Financial Services at the London Institute of Banking & Finance (LIBF)\, joined by Julie Pardy\, Director of Regulation\, and Nic Dent\, Head of Client Engagement at Worksmart Ltd. \nTo register for this event please click here.
URL:https://www.worksmart.co.uk/event/consumer-duty-what-does-this-mean-for-individuals-and-firms/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/09/Webinar-Consumer-Duty-–-What-does-this-mean-for-Individuals-and-Firms-10th-October-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20221004T150000
DTEND;TZID=Europe/London:20221004T160000
DTSTAMP:20260825T141940
CREATED:20220916T154802Z
LAST-MODIFIED:20230327T151223Z
UID:8480-1664895600-1664899200@www.worksmart.co.uk
SUMMARY:Consumer Duty – Time to put the people perspective under the microscope
DESCRIPTION:Through the recently published policy statement (PS 22/9) and finalised guidance (FG 22/5) the FCA have set out their requirements for the new Consumer Duty. The Duty is set to enhance existing rules with an aim of tackling the harms that the regulator believes exists in retail financial services markets\, but most importantly also their causes. \nWith rising expectations on Senior Managers with the introduction of a new consumer principle\, and a new Conduct Rule for all which by its nature demands a greater level of expectation across all employees\, this webinar once again will seek to consider the people perspective now that the final rules are available for discussion. \nWithout competent\, capable\, very well-trained individuals at all levels and across all roles\, firms will fail to effectively implement this new regime.  Obvious\, you might say\, but is it?  With many projects looking to implement technical regulatory change\, the focus tends to be on the detail\, not those that will implement\, manage and live with it on a day-to-day basis. \nIn the second part of our Webinar series\, once again the Worksmart team are going to be joined by guests for this event – Jeff Abbott (2be Development Consultancy /T-C News) and Lynne Hargreaves (Clearstep Consulting) for a lively discussion and a strong focus on the role of the individual in all that the FCA expects.Given the FCA’s responsibility for ensuring consumers are properly protected\, as a sector\, we are all well aware of the constant development of regulatory change that seeks to improve standards in the industry. With more financial decisions now in consumers’ hands and the changing digital landscape\, the FCA have concluded that now is the time to set a higher standard of consumer protection for regulated firms to adhere to. \nTo register for this event please click here.
URL:https://www.worksmart.co.uk/event/consumer-duty-time-to-put-the-people-perspective-under-the-microscope/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/09/Webinar-Consumer-Duty-–-Time-to-put-the-people-perspective-under-the-microscope-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220928T090000
DTEND;TZID=Europe/London:20220928T170000
DTSTAMP:20260825T141940
CREATED:20220922T084354Z
LAST-MODIFIED:20220922T090547Z
UID:8506-1664355600-1664384400@www.worksmart.co.uk
SUMMARY:Annual PIMFA Compliance Conference 2022 - Returning as a hybrid event!
DESCRIPTION:Returning once again for the first time since June 2019\, we are proud to announce that Worksmart will be hosting a session at the PIMFA Compliance Conference 2022 will be taking place on September 28 in London AND online. \nWith the final rules and guidance now published\, the FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset\, but what does this really mean and what part does each individual\, regardless of their role and status within an organisation\, have to play in this? \nConsumer Duty brings a new way of thinking and the possible need to operate in a different manner in some regards; it certainly goes far beyond ‘TCF on steroids’\, as some have referred to it. Going forward\, firms will need to demonstrate how they serve consumers in a manner that meets the higher standards set by Consumer Duty and organisations need to be able to evidence\, at all levels within their organisations\, how they’re putting their customers’ needs first. \nWhat you can expect from our session: \nThe Worksmart session will see Emma Howell and Nic Dent discussing the key challenges that the new CD brings\, and the impact of these changes on functions and individuals at all levels throughout the business and industry. Our aim is to help translate the impact of the new rules\, interpret what this change really means and share practical insights and learnings gathered from across the industry. \nWe’re looking forward to seeing you at our session which is sure to be a really informative and lively discussion! \nTo find out more about this hybrid conference and to register\, click here.
URL:https://www.worksmart.co.uk/event/annual-pimfa-compliance-conference-2022-returning-as-a-hybrid-event/
LOCATION:Herbert Smith Freehills\, Exchange House\, Primrose Street\, London\, EC2A 2EG\, United Kingdom
CATEGORIES:Hybrid
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/09/Hybrid-event-Annual-PIMFA-COMPLIANCE-CONFERENCE-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220927T100000
DTEND;TZID=Europe/London:20220928T123000
DTSTAMP:20260825T141940
CREATED:20220823T144400Z
LAST-MODIFIED:20230327T151521Z
UID:8415-1664272800-1664368200@www.worksmart.co.uk
SUMMARY:FLA Annual Regulation Conference 2022
DESCRIPTION:The FLA’s Annual Regulation Conference on 27 & 28 September 2022\, will focus on the implementation of the new Consumer Duty now the FCA’s has published its final Rules and Guidance. \nThis Conference will be an online event scheduled over two half-days online\, with plenty of opportunity to ask questions and share insights. Each half-day will run from 10.00am – 12.30pm and Worksmart’s’ Director of Regulation Julie Pardy will be running a session on the Tuesday followed by her joining other industry experts on a panel inviting attendees to ask questions – definitely not to be missed! \nThe Conference will focus on: \n\nOverarching Consumer Duty framework\nScope\nEffective implementation plans\nFair Value Assessments\nResponsible lending & customers’ financial objectives\nCollections & vulnerable customer practices\nImpact across the distribution chain\nMeasuring success\n\nTo register for this event please use this link.
URL:https://www.worksmart.co.uk/event/fla-annual-regulation-conference-2022/
LOCATION:Online
CATEGORIES:Virtual Conference
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/08/FLA-Annual-Conference-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20220915
DTEND;VALUE=DATE:20220916
DTSTAMP:20260825T141940
CREATED:20220822T155310Z
LAST-MODIFIED:20220823T110946Z
UID:8395-1663200000-1663286399@www.worksmart.co.uk
SUMMARY:CSA Annual Compliance Conference 2022
DESCRIPTION:Credit Services Association’s (CSA) UK Credit & Collections Conference (UKCCC)\, is the flagship annual event for the collections and debt purchase sector. Open to CSA members and non-members\, it brings together professionals from across the collections and wider credit industry to discuss the most pressing issues faced by firms and their customers and stakeholders. \nWorksmart are proud to be sponsors of this event where our Head of Sales Julian Sammells and Head of Client Engagement Nic Dent will be leading a session entitled ‘The new duty through the lens of the individual’ This session is part of a programme of some high profile keynote presentations on future trends and breakout sessions on hot topics including: \n\nRegulation and compliance\nCommercial and business innovation\n\nNot only are there some great expert speakers at this event there is also the opportunity to visit exhibition stands including one from Worksmart\, you’ll also be able to share best practice and knowledge with your peers in the credit and collections industry. \nSo register now and join Worksmart and experts from across the industry for this exhibition\, speakers and to round it off –  a gala dinner and CSA awards 2022! \nTo register for this event please use this link.
URL:https://www.worksmart.co.uk/event/csa-annual-compliance-conference-2022/
LOCATION:Radisson Blu Manchester Airport\, Chicago Avenue\, Manchester\, M90 3RA\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/08/Copy-of-21st-Annual-Complaints-Management-Forum-14th-June-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220912T143000
DTEND;TZID=Europe/London:20220912T160000
DTSTAMP:20260825T141940
CREATED:20220830T084933Z
LAST-MODIFIED:20230327T151916Z
UID:8428-1662993000-1662998400@www.worksmart.co.uk
SUMMARY:Guiding Advisers through Consumer Duty Policy & Final Rules - Time for Action
DESCRIPTION:In light of the news of the passing of Her Majesty Queen Elizabeth II\, this webinar has been postponed. We apologize for any inconvenience this may have caused. \n  \nWorksmart are excited to be part of the upcoming event in partnership with Legal & General Mortgage Club. \nFollowing on from the two CP’s published by the FCA on the newly proposed Consumer Duty in 2021\, now that we have the widely anticipated Policy Statement and final rules\, it’s time to consider what this means for L&G Mortgage Club members. \nWith an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers\, the Financial Conduct Authority (FCA) has been very clear about what changes they expect from firms through the implementation of its new Consumer Duty. \n“Setting higher standards and putting consumers’ needs first is central to our strategy – and the cornerstone of this is the Duty. We want to see a higher level of consumer protection in retail financial markets\, where firms compete vigorously in consumers’ interests. Firms need to understand their customers’ needs and to have the flexibility to support them with certainty of our expectations\, so they get good outcomes.” PS 22/9 – July 2022 \nCP 21/13 originally set the scene for us back in the summer of 2021\, laying out the FCA’s thinking\, and CP 21/36 delivered feedback on the initial paper\, whilst also firming up on the regulator’s thinking. Now with the newly published policy statement PS 22/9\, supported by Finalised Guidance publication FG 22/5\, its time to talk planning\, project planning\, implementation\, MI and much\, much more. \nSo\, join us as we debate what firms and individuals might consider as part of their project planning to deliver the fundamental shift in mindset that the FCA say they are looking for. \nClare Beardmore\, Head of Broker and Propositions at Legal & General Mortgage Club will chair the webinar as part of the discussion. Hosting the webinar is John Somerville\, the Head of Financial Services at the London Institute of Banking & Finance (LIBF)\, joined by Julie Pardy\, Director of Regulation\, and Nic Dent\, Head of Client Engagement at Worksmart Ltd. \n  \n 
URL:https://www.worksmart.co.uk/event/guiding-advisers-through-consumer-duty-policy-final-rules-time-for-action/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/08/Webinar-Guiding-Advisers-through-Consumer-Duty-Policy-Final-Rules-Time-for-Action-1280-×-720px.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220817T140000
DTEND;TZID=Europe/London:20220817T153000
DTSTAMP:20260825T141940
CREATED:20220727T093858Z
LAST-MODIFIED:20230327T150922Z
UID:8283-1660744800-1660750200@www.worksmart.co.uk
SUMMARY:Consumer Duty: Final Rules Have Landed\, Now What?
DESCRIPTION:The newly proposed Consumer Duty (CD) is a topic on everyone’s agenda for quite some time and now it’s finally here with a bang – with boards being required to approve their firm’s implementation plans by the end of October 2022. However\, with proper planning\, ensuring compliance with the new higher standards doesn’t need to be all-consuming to you or your firm. \nThrough this FREE\, must-attend 90-minute webinar\, our panel of regulatory experts and lawyers will unpick for you the key elements of the FCA’s final rules\, exploring the practical steps required to understand\, analyse\, implement and test compliance with Consumer Duty across your firm. \nThe FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset\, but what does this really mean? We’ll be looking at how this new (CD) will answer this. and many questions that were posed prior to its release. \nSo register now and join Worksmart’s Julie Pardy\, Director of Regulation\, Jonathan Crook and Daren Allen\, Partners at Shoosmiths LLP\, and Philip Allen FLIP\, Director of Innovatelearn who will be chairing this eagerly awaited delve into the much anticipated Consumer Duty. \nTo register for this event please use this link.
URL:https://www.worksmart.co.uk/event/consumer-duty-final-rules-have-landed-now-what/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/07/Webinar-Consumer-Duty-Final-rules-have-landed-now-what-17th-August-2022-.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220802T133000
DTEND;TZID=Europe/London:20220802T144500
DTSTAMP:20260825T141940
CREATED:20220725T093819Z
LAST-MODIFIED:20230327T150320Z
UID:8276-1659447000-1659451500@www.worksmart.co.uk
SUMMARY:Breaking down the new Consumer Duty
DESCRIPTION:The newly proposed Consumer Duty (CD) is a topic on everyone’s agenda at the moment. With an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers\, the Financial Conduct Authority (FCA) has clearly laid out its expectation in not one\, but two consultation papers on this particular topic. \nCP 21/13 set the scene\, laying out the FCA’s thinking and asking for views from regulated firms and CP 21/36 delivered feedback on the initial paper\, whilst also delivering more focused thinking from the FCA on what the new CD would bring to firms and individuals alike. With the Policy Statement likely to hit our desks at some point before the end of July\, this will be the first of a two part series\, where we initially consider the published CPs and discuss what this means from a personal perspective\, with the second part of the series (to be broadcast in Q3) considering the Policy Statement when published. \nThe FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset\, but what does this really mean and what part does each individual\, regardless of their role and status within an organisation\, have to play in this? We will be considering the new Duty from that personal perspective and what this means for firms and their people processes. \nClare Beardmore\, Head of Broker and Propositions at Legal & General Mortgage Club will chair the webinar as part of the discussion. Hosting the webinar is John Somerville\, the Head of Financial Services at the London Institute of Banking & Finance (LIBF)\, joined by Worksmart’s Julie Pardy\, Director of Regulation\, and Nic Dent\, Head of Customer Engagement \nTo register for this event please click here.
URL:https://www.worksmart.co.uk/event/breaking-down-the-new-consumer-duty/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/07/Webinar-Consumer-Duty-through-a-T-C-Lens-28th-April-2022-2-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220719T110000
DTEND;TZID=Europe/London:20220719T123000
DTSTAMP:20260825T141940
CREATED:20220705T132659Z
LAST-MODIFIED:20230327T152338Z
UID:8202-1658228400-1658233800@www.worksmart.co.uk
SUMMARY:SM&CR – Is the regime in your organisation delivering what the regulator would expect to see?
DESCRIPTION:SM&CR has been with us as an industry since 2016 now for those in Banking & Insurance and 2018/19 for Solo Regulated firms. How has it been for you? When launched the FCA focused in on four key areas of change that they were expecting the regime to deliver against namely:- \n\nMore effective senior managers\nBetter governance\nImproved cultures\nRemoval of “bad apples”\n\nMany organisations that we talk to share with us their stories of positivity and how SM&CR is delivering the cultural change that the FCA was hoping to achieve. However\, an equivalent number talk about their concerns that whilst the regime is taken seriously in their organisation and teams work hard to deliver against requirements\, they are still not as joined up and data savvy in their approach as they could be. \nIn a famous quote from Warren Buffet – love him or hate him\, he’s not wrong! “Risk comes from not knowing what you are doing.” – Warren Buffet \nFirms are likely to be asked more searching questions and be expected to have the answers from the data that they capture and hold. If you are one of those firms that get asked\, how would that make you feel. Are you in control and clear on the current direction of travel to the FCA are taking\, or do you harbour concerns about how your firm is currently approaching SM&CR and the culture and conduct changes it is expected to drive? Whatever your answer to that question\, there are opportunities for firms to enhance their current approaches in these areas\, and this is something that the Worksmart team and guests will look to discuss and debate. \n“It takes 20 years to build a reputation and five minutes to ruin it\, if you think about that you may do things differently.” – Warren Buffet \nThe driver for personal accountability and cultural change continues so join the Worksmart team and special guest Philip Allen\, Head of Learning\, PIMFA. \nTo register for this event please click on the following link: https://us02web.zoom.us/webinar/register/4316305764573/WN_YIF88BjWQGKZu1o8deslfQ
URL:https://www.worksmart.co.uk/event/smcr-is-the-regime-in-your-organisation-delivering-what-the-regulator-would-expect-to-see/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/07/SMCR-Virtual-Briefing-19th-July-2022-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220614T080000
DTEND;TZID=Europe/London:20220614T180000
DTSTAMP:20260825T141940
CREATED:20220526T093230Z
LAST-MODIFIED:20220810T145944Z
UID:8143-1655193600-1655229600@www.worksmart.co.uk
SUMMARY:21st Annual Complaints Management Forum
DESCRIPTION:The Largest and Most Inclusive Financial Services Complaints Management Event on the Market\nNavigate and improve the complaints handling process\, implement industry-leading strategies into your team\, and stay ahead of regulatory change. \nThe Complaints Management Forum back in person and will be held at Millennium Knightsbridge\, London. \nWith Consumer Duty bringing a huge change for conduct risk leads\, you can understand the expectations for complaints handling\, vulnerable customers and the holistic customer journey. Explore how your peers are handling the change management project in terms of processes\, systems and communications. You’ll be able to meet your industry counterparts within compliance\, customer contact\, remediation and conduct risk. \nThis summer we will see banks\, insurers and funds connect to share how they are building their complaints handling frameworks. Understand how the industry is overcoming the common challenges and the shared solutions on offer. \nOver the course of this forum\, you will be able to meet with your industry counterparts and take away ideas from across the industry that you might not have previously considered\, ready to implement in your organisation on Monday morning. \nWorksmart are proud to be silver sponsors of this event and Worksmart’s Head of Sales\, Julian Sammells\, will be amongst the key speakers for this event where he’ll be discussing Utilising RegTech in support of good customer outcomes. \nTheir informative session will include the following: \n\nWhy should firms care about being tech enabled in the complaints management space\nRegulatory processes enable firms to benefit from technological advancements\nWhy is complaints MI playing a critical role in improving customer outcomes\nRegTech and the positive impact on developing a complaints centric culture\n\nTo register for this in person forum and to find out more information please use this link.
URL:https://www.worksmart.co.uk/event/21st-annual-complaints-management-forum/
LOCATION:Millenium Kinightbridge Lodon\, 17 Sloane Street\, London\, SW1X 9NU\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/05/21st-Annual-Complaints-Management-Forum-14th-June-2022-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220531T110000
DTEND;TZID=Europe/London:20220531T120000
DTSTAMP:20260825T141940
CREATED:20220420T114343Z
LAST-MODIFIED:20220503T113753Z
UID:7911-1653994800-1653998400@www.worksmart.co.uk
SUMMARY:Webinar: FCA Business Plan Review 31st May 2022
DESCRIPTION:FCA plan and priorities for 2022/23 \nNow that the FCA’s Business Plan has been issued\, the Worksmart team (and guests) will be discussing and debating the critical regulatory topics for firms to consider in 22/23. Under the leadership of Nikhil Rathi\, CEO\, it is fair to say that the first year of his tenure has not been as smooth as the City might have hoped\, however in this second Business Plan\, it will be interesting to discuss and debate the key business plan topics in conjunction with the 3 year strategy plan that was published in the same week. \nOur guests for this event will be Square 4 – a consulting and resourcing business supporting the regulated community to be compliant and operationally resilient. Their mission is to protect regulated firms and help them grow and thrive – a mission we fully support and look forward to their knowledge and expertise in the regulated space to help us draw out the key areas for firms to consider over the next 12-24 months as they plan their regulatory priorities and line up their resources and budgets. \nWe know from feedback from our past events and broadcasts that firms and individuals gain value and comfort from evaluating their firm’s thinking through group discussion and debate with peers. So\, join the Worksmart team\, our guests and our Chair for this event\, Nic Dent\, for a lively discussion and update on the key regulatory priorities. \nIn the webinar\, we will: \n\nProvide an overview of the latest FCA Business Plan for 22/23 with our thoughts\, reflections and observations\nOutline the six core regulatory activities and the thinking behind the framing of approach\nDebate the three key areas of regulatory approach for the year and the outcomes that they seek\nDiscuss the key regulatory activities that are planned in support of the areas of most concern\nExamine how RegTech can support the achievement of regulatory priorities\n\nTo register for this webinar\, visit: https://us02web.zoom.us/webinar/register/8516504643302/WN_OBGhYHlpSQSz-FwvWfeN2w
URL:https://www.worksmart.co.uk/event/webinar-fca-business-plan-review-31st-may-2022/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/04/Webinar-FCA-Business-Plan-Review-Tuesday-31st-May-2022-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220517T093000
DTEND;TZID=Europe/London:20220517T110000
DTSTAMP:20260825T141940
CREATED:20220428T153055Z
LAST-MODIFIED:20230328T083540Z
UID:8033-1652779800-1652785200@www.worksmart.co.uk
SUMMARY:Webinar: SM&CR Virtual Briefing: 17th May 2022
DESCRIPTION:SM&CR – not just a cost to your firm but the cornerstone for ensuring ‘conduct\, culture and accountability’. \nNo doubt that over the last 18 months you have heard the FCA talk regularly about becoming a more data led regulator. Nikhil Rathi (CEO) has been driving through a project to ensure that the FCA is specifically focused in this area. \nOnly this month\, Nikhil Rathi and the team published their 3-year strategy together with the Business Plan for 22/23 and it was interesting once again to hear his comments about the regulatory change that he is seeking to achieve. \n“Last year\, I said you would begin to see a different type of FCA. More innovative\, more assertive\, more adaptive. We are being tougher on firms who want authorisation to operate in the UK\, using data more systematically to ask the firms we supervise more rigorous questions and using our enforcement and intervention powers more actively\, pushing the boundaries where we need to.” \nIf firms are likely to be asked more searching questions and be expected to have the answers from the data that they capture and hold\, does this worry you about how your firm is currently approaching SM&CR and the culture and conduct changes it is expected to drive? Whatever your answer to that question\, there are opportunities for firms to enhance their current approaches in these areas\, and this is something that the Worksmart team and guests will look to discuss and debate on this webinar. \nIt is obvious from the comments noted above that the regulator certainly plans to continue to supervise firms against personal accountabilities\, conduct and culture\, so register now to once again join the Worksmart team\, and special guest\, Marian Bloodworth\, Employment Law Partner at Deloitte UK\, for another lively discussion to consider all this and more on SM&CR. \nTo register for this free event\, visit: https://us02web.zoom.us/webinar/register/4316305764573/WN_hJUm0ziyQJqf9saralUZug \n 
URL:https://www.worksmart.co.uk/event/webinar-smcr-virtual-briefing-17th-may-2022/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/04/Webinar-SMCR-–-not-just-a-cost-to-your-firm-but-the-cornerstone-for-ensuring-‘conduct-culture-and-accountability-17th-May-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220510T080000
DTEND;TZID=Europe/London:20220510T183000
DTSTAMP:20260825T141940
CREATED:20220419T102344Z
LAST-MODIFIED:20220810T150614Z
UID:7906-1652169600-1652207400@www.worksmart.co.uk
SUMMARY:Global RegTech Summit - 10th May 2022 - Returning as an in-person event!
DESCRIPTION:THE WORLD’S LARGEST GATHERING OF REGTECH LEADERS AND INNOVATORS IS RETURNING FOR THIS IN-PERSON EVENT!  \nRemember what connecting in-person is like? \nThe Global RegTech Summit is BACK\, and this year it’s face to face and we are delighted to be once again sponsoring this event. We will be hosting both a physical in-person stand with Worksmart’s Julian Sammells and Emma Howell\, as well as a virtual stand. \nWith a sophisticated virtual platform and state-of the-art venue in central London\, the event will give access to insightful discussions and a chance to connect with the global RegTech community both online and in person. \nWith a whole host of speakers and attendees\, there’ll be opportunities to connect with a global audience of senior decision makers and see the very latest RegTech innovation for financial services. What can you look forward to….. \n\nVisiting both our physical and virtual stands with Emma\, Julian\nJoining industry leading experts and innovators for active debates\, discussions\, and high-impact interactions.\nImprove your knowledge on strategic and compliance issues faced by financial institutions as part of their ongoing digital transformation efforts\nHear debates and presentations from industry leaders transforming the compliance and risk function\nFind out how to overcome regulatory challenges caused by remote communication and increased use of online channels\n\nTo find out more about this hybrid conference and to register\, visit the Global RegTech site.
URL:https://www.worksmart.co.uk/event/global-regtech-summit-10th-may-2022-returning-as-an-in-person-event/
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/04/Global-RegTech-Hybrid-Summit-14th-October-2021.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220428T130000
DTEND;TZID=Europe/London:20220428T140000
DTSTAMP:20260825T141940
CREATED:20220324T125436Z
LAST-MODIFIED:20220330T152108Z
UID:7801-1651150800-1651154400@www.worksmart.co.uk
SUMMARY:Webinar: Consumer Duty of Care 28th April 2022
DESCRIPTION:The newly proposed Consumer Duty of Care (CDOC) is a topic on everyone’s agenda at the moment. With an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers\, the FCA has clearly laid out its expectation in not one but two consultation papers on this particular topic. CP21/13 set the scene\, laying out the FCA’s thinking and asking for view from regulated firms and CP 21/36 delivered feedback on the initial paper whilst at the same time delivering more focused thinking from the FCA on what the new Consumer Duty would bring to firms and individuals alike. \nThe FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset and so in this Webinar hosted by John Somerville\, our Head of Financial Services at LIBF\, he will be joined by Julie Pardy\, Director of Regulation and Nic Dent\, Head of Customer Engagement at Worksmart Ltd and they will be discussing and debating the new duty through the lens of the individual. Join us for what will be a lively and chatty 1 hour over the lunchtime of Thursday 28th April 2022. \n\nWhat are the key drivers for the new Consumer Duty?\nWhat are the component parts of the new proposed Duty?\nWhat is the impact from an individual perspective?\nWhat can individuals do from a personal perspective to support the incoming regulation?\n\nTo register for this webinar\, visit: https://www.libf.ac.uk/news-and-insights/our-events?eventid=16213
URL:https://www.worksmart.co.uk/event/webinar-consumer-duty-of-care-28th-april-2022/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/03/Webinar-LIBF-and-Worksmart-Consumer-Duty-of-Care-Event-Thursday-28th-April.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220428T103000
DTEND;TZID=Europe/London:20220428T113000
DTSTAMP:20260825T141940
CREATED:20220408T085202Z
LAST-MODIFIED:20220729T135653Z
UID:7888-1651141800-1651145400@www.worksmart.co.uk
SUMMARY:Webinar: Consumer Duty through a Training & Competence Lens 28th April 2022
DESCRIPTION:Now that the FCA’s plans for the new Consumer Duty have started to sink in\, firms are galvanising their project teams and starting their Gap Analyses. However\, whilst there is a lot of talk and discussion about the new principle for business\, cross cutting rules and new conduct rules\, there appears to be very little discussion at this stage about the over-arching role of “employee competence.” The Worksmart team\, and guests\, want to get the discussion going and hopefully with a bit of lively debate consider the implications of the new Consumer Duty from a wider Training & Competence perspective. With any regulatory initiative the devil is in the detail and whilst we don’t as yet have final policy on the topic\, it seems only right that we should consider this angle. \nWith the FCA focusing in on what firms might consider when assessing the effectiveness of the programme within their organisations\, it was interesting to see the types of data/information that the FCA was suggesting firms could use. Would your organisation be confident to hand over their Training & Competence records to the regulator? If asked\, could your firm demonstrate the gap analysis and subsequent development plans for each new starter you’ve on-boarded in the last few years? Would being asked to demonstrate “role relevant” training on conduct rules to staff make you start to feel a little uncomfortable? \nRegardless of whether you might answer Yes/No/Don’t know to any one of those questions\, we think your input and perspective would add value to our debate on the topic. \nWe know from feedback after our past events and broadcasts that firms and individuals gain value and comfort from evaluating their firm’s thinking through group discussion and debate with peers. So\, join the Worksmart team\, and our guests for this event – Jeff Abbot (T&C News) and Lynne Hargreaves (Clearstep Consulting) for an interesting discussion and focus on the wider competence debate. \n\nWelcome and introduction\nNew Cross Cutting rules\, Business Principle & Conduct Rules\nConsumer Duty – The People Perspective\nOversight & Control – The Demonstration\, Data & MI Challenges\nHow RegTech can support the achievement of arising regulatory priorities\n\nTo register for this webinar\, visit: https://us02web.zoom.us/webinar/register/5016494145199/WN_KMBdjORARhSFDRNXS68BpQ \nThis event is no longer available.
URL:https://www.worksmart.co.uk/event/webinar-consumer-duty-through-a-training-competence-lens-28th-april-2022/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/04/Webinar-Consumer-Duty-through-a-T-C-Lens-28th-April-2022-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220405T110000
DTEND;TZID=Europe/London:20220405T120000
DTSTAMP:20260825T141940
CREATED:20220308T101327Z
LAST-MODIFIED:20230327T141339Z
UID:7772-1649156400-1649160000@www.worksmart.co.uk
SUMMARY:Virtual Event: Regulatory Guidance for Wealth Managers in 2022
DESCRIPTION:In 2022\, Wealth Management firms face a daunting schedule of regulatory changes. ESG\, Operational Resilience and Consumer Duty are just a few critical areas amongst many others that are competing for your time\, limited budgets and finite resources. \nIn this FREE 60-minute webinar hosted by PIMFA\, Worksmart’s Director of Regulation & Market Engagement Julie Pardy and Shoosmith’s Partner in the Dispute Resolution and Litigation team\, Daren Allen\, make sense of what Risk and Compliance professionals need to know to steer their firms clear of the dangers posed by an increasingly challenging and complex regulatory landscape. \nKey discussions will focus on: \n\nFCA & PRA enforcement – How will regulators flex their enforcement muscles in 2022?\nFinancial crime – Lessons WM’s can learn from recent fines when designing financial crime compliance programmes\nDifferent\, New or the same? What the FCA expects from Senior Managers under SM&CR in 2022\nCall of Duty – What considerations WM’s will need to take to prepare for the new Consumer Duty\n\nTo register for this FREE event\, visit: https://www.pimfa.co.uk/event/pimfa-webinar-emerging-themes-regulatory-guidance-for-wealth-managers-in-2022-2/ \n\n\n 
URL:https://www.worksmart.co.uk/event/virtual-event-regulatory-guidance-for-wealth-managers-in-2022/
LOCATION:Online
CATEGORIES:Virtual Conference
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220331T093000
DTEND;TZID=Europe/London:20220331T170000
DTSTAMP:20260825T141940
CREATED:20220125T110829Z
LAST-MODIFIED:20230327T141346Z
UID:7592-1648719000-1648746000@www.worksmart.co.uk
SUMMARY:Virtual Conference: SEAR Ireland 2022
DESCRIPTION:Get key insight into reasonable steps\, mapping\, HR implications and much more!\nWorksmart are proud sponsors of this exciting virtual event\, which is completely focused on the introduction of SEAR (Senior Executive Accountability Regime) to Ireland’s financial firms that are subject to regulatory compliance. Back in July 2018\, the Central Bank of Ireland  proposed an Individual Accountability Framework which includes (SEAR) to be modelled on the UK’s Senior Manager and Certification Regime (SM&CR). The long awaited General Scheme of the Central Bank (Individual Accountability Framework) Bill 2021\, has now been published and the Cabinet has approved the drafting of the necessary legislation to role SEAR out on a phased basis. \nOur Director of Regulation & Market Engagement Julie Pardy\, joins expert speakers from both the UK and Ireland as they compare and contrast their experiences with SMCR implementation. You’ll have he opportunity to hear from Worksmart’s regulatory experts as they take you though some key Best Practice Tips in ‘Demonstrating Compliance with the Fitness & Probity Regime’ as well as giving an insight into ‘Lessons Learned from SMCR Implementation in the UK’ \nThe agenda for the day also includes: \n\nMapping Roles and Responsibilities – What does good look like?\nEstablishing and Evidencing ‘Reasonable Steps’\nUnderstanding the impact of SEAR on your Control Environment\nThe HR Angle – Job Descriptions and Contract Implications\nAccountability Regimes Live & Breathe – How RegTech can turn regulatory change into positive business process improvements\n\nTo register for this 1-day event\, visit: https://informaconnect.com/sear-ireland/agenda/1/ \n\n\n 
URL:https://www.worksmart.co.uk/event/virtual-conference-sear-ireland-2022/
LOCATION:Online
CATEGORIES:Virtual Conference
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/01/Infoline-virtual-conference-SEAR-Ireland-2022-31st-March-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220328T110000
DTEND;TZID=Europe/London:20220328T123000
DTSTAMP:20260825T141940
CREATED:20220317T105155Z
LAST-MODIFIED:20220322T124933Z
UID:7781-1648465200-1648470600@www.worksmart.co.uk
SUMMARY:How will Senior Managers rise to the challenge in implementing the new Consumer Duty?
DESCRIPTION:The new Consumer Duty proposed by the FCA will place the responsibilities of a firm to avoid foreseeable customer harm squarely on the shoulders of Senior Managers and board members. There’s no ifs or buts on this as the regulator plans to hold Senior Managers accountable for assessing whether the firm is delivering good outcomes for its’ customers\, consistent with the Consumer Duty. The new Consumer Duty\, whilst currently in consultation\, will likely see the FCA publish feedback and a final policy statement on the matter in the summer of 2022\, with the rules likely to have to be implemented by April 2023 as it stands. It is increasingly a priority item for firms achieving compliance will be a major challenge for most. \n\nPlan effectively for the challenges presented by the new Consumer Principle\, the Four Outcomes and the Cross-Cutting Rules\nAssess how far their existing controls (such as conduct risk frameworks and product governance processes) fair in meeting new expectations\nDischarge their responsibility on an ongoing basis for delivering compliance with the new Consumer Duty\nIdentify poor outcomes and actions taken to address their root causes\nDemonstrate proactive prevention of foreseeable harm via the use of data and solutions and ensure the delivery of good outcomes\n\nWith a new proposed Consumer Duty of Care\, we discuss the links to potentially changing market supervision\, and we think that we’ve got a full agenda of items to discuss and debate. \nDuring the session delegates will be placed into working groups designed to facilitate a discussion with peers on the practical steps that businesses can take to ensure compliance with regulatory expectations. So\, join the Worksmart team\, Elephants Don’t Forget and Shoosmiths\, for a lively discussion and update. \nTo register for this event\, visit:https://info.worksmart.co.uk/consumer-duty-webinar-ws \n\n\n 
URL:https://www.worksmart.co.uk/event/how-will-senior-managers-rise-to-the-challenge-in-implementing-the-new-consumer-duty/
LOCATION:Online
CATEGORIES:Webinar
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220224T110000
DTEND;TZID=Europe/London:20220224T120000
DTSTAMP:20260825T141940
CREATED:20220214T120218Z
LAST-MODIFIED:20230327T152650Z
UID:7733-1645700400-1645704000@www.worksmart.co.uk
SUMMARY:Webinar: Duty Calls: Complying with higher standards of consumer protection
DESCRIPTION:A new Consumer Duty to be introduced by the Financial Conduct Authority (FCA) in July requires firms with retail clients to review almost every aspect of the relationship with their consumers. The regulator’s not standing on ceremony; holding senior managers accountable if firms don’t put consumers at the heart of what they do and embed the duty into their organisation’s culture to meet new levels of consumer protection. \nIn this FREE 60-minute webinar\, our own Julie Pardy will be joining the other panellists at this Elephants Don’t Forget hosted event\, including: Jeff Abbott\, editor of T-C News\, Adrian Harvey\, CEO of Elephants Don’t Forget\, and Geoff May\, Associate at Shoosmiths\, to unpack the changes firms will need to make to meet the outcomes the FCA wants to see. \nJoin Julie and the team for this unmissable session as we discuss: \n\nWhat the new duty would mean in practice for your firm and consumers\nThe challenges for Senior Managers and how they evidence good consumer outcomes\nThe key elements of the new consumer duty through a T&C lens\nHow the FCA will enforce the new duty\n\nTo register for this free event\, visit: https://us02web.zoom.us/webinar/register/WN_pUV-rA3hT1W6QjvrGRAylA
URL:https://www.worksmart.co.uk/event/webinar-duty-calls-complying-with-higher-standards-of-consumer-protection/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/02/Webinar-Duty-Calls-Complying-with-higher-standards-of-consumer-protection-24th-February-2022-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220222T083000
DTEND;TZID=Europe/London:20220222T165000
DTSTAMP:20260825T141940
CREATED:20220201T111419Z
LAST-MODIFIED:20220214T152926Z
UID:7633-1645518600-1645548600@www.worksmart.co.uk
SUMMARY:SM&CR Virtual Event - Culture & Conduct
DESCRIPTION:Expert Insight into D&I\, Non-Financial Misconduct\, Culture\, Certified Person’s Regime and much more!\nWorksmart are proud Gold sponsors of this exciting 1-day event\, which encompasses the guidelines around Senior Manager and Certification Regime (SM&CR)\, and how conduct and culture plays a huge part in this. \nThis event brought to you by Informa\, brings together a host of regulatory experts including Worksmart’s Business Development Manager Emma Howell and Customer Engagement & Propositions Principal Nic Dent\, who will be leading a session on SM&CR in BAU – The Key to Operational Efficiency \nThe agenda for the day also includes: \n\nChair’s opening remarks\nFCA Keynote\nIncorporating D&I into SMCR and the wider Conduct Agenda\nSpotlight on Vulnerability\nUnderstanding the new Consumer Duty – What will it mean for firms?\nSMCR Experiences as a Branch – a Case Study\nWhat do good conduct metrics look like – Consideration for identifying and managing your suite of metrics\nSMCR Governance – How to Manage the roles of Legal\, Compliance\, HR and the Conduct Office\nApplication of the Certified Persons Regime – Evolving Best Practice and Potential Pitfalls\n\nTo register for this 1-day event\, visit: https://informaconnect.com/smcr-and-conduct-and-culture-under-covid-19/purchase/select-package/
URL:https://www.worksmart.co.uk/event/smcr-virtual-event-culture-conduct/
LOCATION:Online
CATEGORIES:Virtual Conference
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220215T110000
DTEND;TZID=Europe/London:20220215T120000
DTSTAMP:20260825T141940
CREATED:20220120T122837Z
LAST-MODIFIED:20230328T083331Z
UID:7585-1644922800-1644926400@www.worksmart.co.uk
SUMMARY:Webinar: Regulatory Priorities 2022 – Do you know what yours should be?
DESCRIPTION:2021 ended with a bang as the value of FCA fines against firms jumped to a staggering £577m\, their highest value in six years. But whilst financial penalties might have grabbed the headlines\, senior risk and compliance professionals can’t ignore the ever-growing list of regulatory considerations that compete for their time\, budget and resources. \nIn this FREE 60-minute webinar chaired by Philip Allen\, Julie Pardy\, Worksmart’s Director of Regulation & Market Engagement and Richard Brown\, Technical Advisor\, Huntswood\, look ahead to the most important regulatory compliance issues firms will have to prioritise in 2022. \nOur panel discussion will focus on: \n\nLessons learnt from recent enforcement actions and fines\n3 strategic priorities Risk and Compliance leaders must focus on right now\nLeveraging technology in 2022 to predict and manage risk\nHow other firms are rethinking the role of Compliance in 2022?\nSense check your strategic plan and priorities with peers for 2022\n\nTo register for this free event\, visit: https://us02web.zoom.us/webinar/register/6016426984384/WN_iKoSphHlToGevrfBx_ZnrA \n\n\nThis event is no longer available.
URL:https://www.worksmart.co.uk/event/webinar-regulatory-priorities-2022-do-you-know-what-yours-should-be/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2022/01/Webinar-Regulatory-Priorities-2022-–-Do-you-know-what-yours-should-be-February-1st-2022-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220125T093000
DTEND;TZID=Europe/London:20220125T110000
DTSTAMP:20260825T141940
CREATED:20211220T154519Z
LAST-MODIFIED:20230328T083635Z
UID:7449-1643103000-1643108400@www.worksmart.co.uk
SUMMARY:Webinar: SM&CR Virtual Briefing: 25th January 2022
DESCRIPTION:The Senior Managers & Certification Regime (SM&CR) has been with us for some time now\, and as a result expectations are changing. The regulatory focus in 2022 continues to be around firms providing assurance around the operational effectiveness of the regime as opposed to achieving initial implementation. \nThe FCA has made it clear that the Senior Manager and Certification Regime should be used as a cultural framework within a firm\, helping to create a culture of accountability rather than ‘tick box’ compliance. If the effectiveness of your regime has not been tested\, how will you assure yourself as to whether what you have implemented is “Fit for Purpose?” \nIt is evident that many businesses have viewed SM&CR through the “cost to the business” lens\, as opposed to the “operational efficiency” lens. Through this event\, we will seek to discuss and debate this approach and how the effective use of RegTech can and will bring both efficiency and more effective risk management within organisations when implemented for change as opposed to “because we have to.” \nWe are honoured to once again be joined by special guest\, Marian Bloodworth\, employment partner in the FS Employment Team at Deloitte Legal\, for another lively discussion and update on the key issues and considerations on this topic\, together with a demonstration of how the Worksmart Accord solution can help you and your organisation manage all of the component parts of the new Regime. \nMeeting Agenda \n• Welcome and introductions \n• A regulatory update – the very latest on SM&CR \n• SM&CR in BAU – embedding and future proofing \n• Demonstration of our SMCR solution – Accord \n• A discussion on the current climate from a HR Regulation \nTo register for this free event\, visit: https://us02web.zoom.us/webinar/register/4316305764573/WN_4yyeLJ-bQmG6rx3Uji6ZoQ \nThis event is no longer available.
URL:https://www.worksmart.co.uk/event/webinar-smcr-virtual-briefing-25th-january-2022/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2021/12/SMCR-Virtual-Briefing-25th-January-2022.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220120T090000
DTEND;TZID=Europe/London:20220120T103000
DTSTAMP:20260825T141940
CREATED:20211208T172928Z
LAST-MODIFIED:20230328T085446Z
UID:7417-1642669200-1642674600@www.worksmart.co.uk
SUMMARY:Webinar:  How can you utilise our RegTech to help meet new MAS accountability guidelines Jan 2022
DESCRIPTION:The deadline passed in September 2021 for the MAS accountability regime to be implemented and this upcoming webinar is continuing the discussion on how RegTech can help firms meet the principles of this regimes. \nJoin the Worksmart team for a lively and informative session as we consider the Individual Accountability & Competence Regime (IAC) in Singapore and how our widely anticipated Accord-Singapore SaaS solution can be utilised. \nJulie Pardy\, our Director of Regulation & Market Engagement will be leading a session on this area of regulatory change and commenting on the challenges and opportunities this new regime will present to Financial Institutions (FIs). \nEmma Howell\, Business Development Manager\, will be providing us with a detailed walk through of our new product and how it will help FIs meet the 5 outcomes identified for the regime by the Monetary Authority of Singapore. \nWe will be covering the following during the event:- \n\nIAC Regime walk through\nLessons learnt (UK) and observations\nAccord Singapore – Product Demo\nQuestions & Answers\n\nTo register for this webinar\, visit: https://us02web.zoom.us/webinar/register/2316324133662/WN_mMcJT_65T4abm5MZJ1CZOQ \nThis event is no longer available.
URL:https://www.worksmart.co.uk/event/webinar-how-can-you-utilise-our-regtech-to-help-meet-new-mas-accountability-guidelines-2/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2021/12/How-can-you-utilise-our-RegTech-to-help-meet-new-MAS-accountability-guidelines-20th-January-2022-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211209T110000
DTEND;TZID=Europe/London:20211209T113000
DTSTAMP:20260825T141940
CREATED:20211117T105918Z
LAST-MODIFIED:20211117T132711Z
UID:7361-1639047600-1639049400@www.worksmart.co.uk
SUMMARY:Webinar:  Technology's Vital Role In Enabling Firms To Meet The FCAs Complaints DISP Rules
DESCRIPTION:It is clear that in these unprecedented times\, with some employees having worked from home for 18 months now\, technology will continue to play a vital role in enabling firms to maintain the level of service that meets the FCAs Complaints DISP rules. A robust\, scalable\, web-based complaints solution will allow firms employees (as some continue to work from home)\, to record\, manage and resolve complaints in a fair and reasonable manner. \nThe technology allows for cases to be linked to specific events (such as Covid-19)\, allowing for consistent handling of the process\, with key learning opportunities identified\, allowing firms to rectify or address short-comings quickly\, where required. Embedded Summary Resolution Communication and Formal Resolution letter quality assurance checks can be undertaken by team leaders and managers\, ensuring their staff maintain a consistent approach to managing these specific case types. Finally\, valuable MI can be obtained\, allowing for businesses to get a true handle on the impact and costs specific complaints have on the business. \nTechnology ensures staff members (with the right equipment) continue to do their jobs effectively\, in these difficult circumstances. Worksmart’s Business Development Manager Anthony Eghan is joining Credit Services Association (CSA)\, to discuss and debate this interesting topic. This webinar will provide CSA members with an overview of how technology can ensure a modern\, robust\, efficient and fit for purpose complaints and feedback management solution\, which places the customer at the heart of the process\, can be utilised. \nTo register for this webinar\, visit: https://bit.ly/30w90Wq
URL:https://www.worksmart.co.uk/event/webinar-technologys-vital-role-in-enabling-firms-to-meet-the-fcas-complaints-disp-rules/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2021/11/Technologys-vital-role-in-enabling-firms-to-meet-the-FCAs-Complaints-DISP-rules-9th-December-2021-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211206T140000
DTEND;TZID=Europe/London:20211206T160000
DTSTAMP:20260825T141940
CREATED:20211202T095323Z
LAST-MODIFIED:20211202T102937Z
UID:7396-1638799200-1638806400@www.worksmart.co.uk
SUMMARY:Webinar: The Future of Regulation Briefing 2021
DESCRIPTION:Regulation\, Data and Tech – How they can work in harmony? \nThe regulatory landscape is changing all of the time. The publication of the Regulatory Initiatives Grid will have brought home to many how ever more complex the regulatory landscape is becoming. As the FCA are developing their plans to become a “Data Led” regulator\, what does this mean for firms\, how might this play out in practice\, and what can firms do to ensure that they are keeping up? \nPolicymakers are currently reviewing the UK’s approach to regulation of financial services to reflect our new position outside the EU and to ensure the regulatory framework is fit for the future. A regulatory regime which fosters innovation and competitiveness as part of the core goal of good customer outcomes will also ensure this contribution will both continue and expand further. \nThis briefing will cover the opportunities that a new architecture for regulating the UK financial services sector will bring. This should enable the industry to support the economy through building consumers’ wealth resilience and ensuring the market is efficient\, internationally competitive and open for business. \nWorksmart’s Director of Regulation & Market Engagement Julie Pardy\, is one of the briefing’s key speakers in this briefing hosted by The Investment Association\, and will discuss primarily this question of how regulation\, data and tech can work in harmony. This event is designed for stakeholders to consider the implications of the future regulatory framework in the UK alongside key policy officials and how changes to the regulatory architecture will evolve now the UK is outside the EU. \nRegister for this webinar\, here 
URL:https://www.worksmart.co.uk/event/webinar-the-future-of-regulation-briefing-2021/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2021/12/The-Investment-Association-The-Future-of-Regulation-Briefing-6th-December-2021-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211130T110000
DTEND;TZID=Europe/London:20211130T120000
DTSTAMP:20260825T141940
CREATED:20211117T121806Z
LAST-MODIFIED:20230327T152622Z
UID:7366-1638270000-1638273600@www.worksmart.co.uk
SUMMARY:Webinar: Avoiding Culture Fatigue
DESCRIPTION:Just when firms thought they could catch their breath; satisfied that key culture risks had been controlled during COVID-19\, they’ve had to quickly turn their attention to meet greater regulatory scrutiny on financial misconduct\, get on top of whistleblowing in a hybrid work environment and rethink their approach to diversity and inclusion (D&I). \nThe end result? A complex\, confusing environment resulting in culture fatigue; with firms wanting to do the right thing\, but not knowing where to focus their efforts. \nIn this FREE 60-minute webinar\, Adrian Harvey\, CEO of Elephants Don’t Forget and Julie Pardy\, Director of Regulation & Market Engagement at Worksmart\, review how firms can make sense of the FCA Conduct and Culture 2021 announcements and plan their own culture agenda that will make the biggest impact in 2022. \nJoin us for this unmissable session as we discuss: \n\nHow to achieve a state of continual culture compliance\nHow the regulator will view your firm’s culture in 2022\nWhat tools The FCA will use in 2022 to address Conduct and Culture issues it finds in firms\nHow to leverage your data to unlock your culture\n\nTo register for this free event\, visit: https://us02web.zoom.us/webinar/register/WN_-IdjrEg1QsKa5QI5hdbMWQ \n 
URL:https://www.worksmart.co.uk/event/webinar-avoiding-culture-fatigue/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2021/11/Webinar-Avoiding-Culture-Fatigue30th-November-2021-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211130T090000
DTEND;TZID=Europe/London:20211130T150000
DTSTAMP:20260825T141940
CREATED:20211123T093504Z
LAST-MODIFIED:20211123T100852Z
UID:7373-1638262800-1638284400@www.worksmart.co.uk
SUMMARY:Webinar:  TISA 2nd Annual Culture Conference
DESCRIPTION:A healthy corporate culture is key to facilitate an environment in which employee wellbeing thrives and therefore also critical to a company’s success. The concept of culture has now been widely debated within the financial services industry\, with firms taking measures in order to address all its components especially during the COVID-19 crisis which posed a significant challenge to companies’ cultures. \nHowever\, there is still work that remains to be done especially when it comes to firms creating psychological safety within the workplace so that employees feel safe to share ideas and speak up and promoting ethnic and gender diversity at a senior level in the industry. \nWorksmart’s Director of Regulation and Market Engagement Julie Pardy\, will be joining a host of key speakers at TISA’s second annual culture conference\, where you’ll have the opportunity to hear about the latest regulatory developments and engage with senior industry leaders on why a healthy corporate culture matters and how to create and retain a culture that embodies diversity and inclusion. \nTo register for this webinar\, visit: https://www.tisa.uk.com/product/2nd-annual-culture-conference/
URL:https://www.worksmart.co.uk/event/webinar-tisa-2nd-annual-culture-conference/
LOCATION:Online
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.worksmart.co.uk/wp-content/uploads/2021/11/TISA-2nd-Annual-Culture-Conference-Tuesday-30th-November-2021-1.png
END:VEVENT
END:VCALENDAR