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How will Senior Managers rise to the challenge in implementing the new Consumer Duty?
How will Senior Managers rise to the challenge in implementing the new Consumer Duty?
The new Consumer Duty proposed by the FCA will place the responsibilities of a firm to avoid foreseeable customer harm squarely on the shoulders of Senior Managers and board members. There's no ifs or buts on this as the regulator plans to hold Senior Managers accountable for assessing whether the firm is delivering good outcomes […]
