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How Covid-19 is changing complaint handling - Podcast

Following the popular webinar on 'How coronavirus is transforming complaint handling and what you can do about it', panelists Adrian Harvey, Anthony Eghan, Sarah Lawrence and Caroline Wells review the results of 'in-webinar' polling of attendees about how their firms are tackling complaints in the challenges created by Covid-19.

To hear this short podcast, visit: https://soundcloud.com/worksmartuk/complaints-handling-webinar-poll-discussion

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