#4 Are You Catching All Complaints?

In the fourth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service asks […]

COVID-19, SM&CR And Regulatory flexibility!

Pandemic, Senior Manager Accountabilities and flexibility are not really a selection of words that anyone would have envisioned being joined together only a few months ago… However, we are living […]

The Do’s & Don’t’s Of Delegation

CONCON 4.2 SC1: “You must take reasonable steps to ensure that the business of the firm for which you are responsible is controlled effectively” “You can delegate authority but you […]