FLA Asset Finance Conference – What Next? – 26 October 2021
After Brexit, lockdowns and economic uncertainty, what next for asset finance? The opening keynote speaker, KPMG’s Chief Economist, will provide an overview of the economic challenges and opportunities. Worksmart Julie […]
#4 Are You Catching All Complaints?
In the fourth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service asks […]
#3 The Difference Between A Good & A Great Complaint Handler
In the third of our series of guest blogs on key issues for complaints handling (access the previous blogs here…), Sarah Lawrence, former Technical Manager at Financial Ombudsman Service discusses […]
Polling Results Reveal Pressure At Our SM&CR Virtual Breakfast
On Tuesday 19th May, 2020, Marian Bloodworth (HR Lawyer, Kemp Little) and Julie Pardy, Emma Howell and Nic Dent (Worksmart) hosted a SM&CR virtual breakfast. The webinar was eagerly attended […]
How Firms Should Handle Complaints During Coronavirus
Never has operational resilience been more important 60% of the UK population has suddenly been thrust into the world of home working. 6.3 million have been temporarily laid off and […]
FCA – A Transformation In The Offing Or Just Cosmetic Change?
The FCA has recently published its business plan for 2020/21, setting out its strategic focus for the next three years. As you might expect in the current climate, it’s shorter than […]
COVID-19, SM&CR And Regulatory flexibility!
Pandemic, Senior Manager Accountabilities and flexibility are not really a selection of words that anyone would have envisioned being joined together only a few months ago… However, we are living […]
#2 Complaints Handling. Meeting Consumer Expectations In A New Decade
In the second of our series of guest blogs on key issues for complaints handling (access the preceding blog here…), Sarah Lawrence, former Technical Manager at Financial Ombudsman Service explains […]
#1 The Complaints Regulatory Landscape In 2020 – Looking Back To Look Forward
In the first of our series of guest blogs on key issues for complaints handling, Sarah Lawrence, former Technical Manager at Financial Ombudsman Service takes a look at what we […]
The Do’s & Don’t’s Of Delegation
CONCON 4.2 SC1: “You must take reasonable steps to ensure that the business of the firm for which you are responsible is controlled effectively” “You can delegate authority but you […]