21st Annual Complaints Management Forum
The Largest and Most Inclusive Financial Services Complaints Management Event on the Market Navigate and improve the complaints handling process, implement industry-leading strategies into your team, and stay ahead of […]
One of the most respected banking & wealth management groups chooses Worksmart
Worksmart is proud to have added one of the world’s most highly respected Banking and Wealth Management groups to its customer list. Our client will be onboarding Worksmart’s SaaS Accord […]
Aspen Insurance selects Worksmart’s Caresmart solution
Worksmart are so pleased to announce the addition of Aspen Insurance to the ever-growing list of Managing Agents choosing to implement our Caresmart solution. Worksmart are the leading provider of […]
Webinar: Technology’s Vital Role In Enabling Firms To Meet The FCAs Complaints DISP Rules
It is clear that in these unprecedented times, with some employees having worked from home for 18 months now, technology will continue to play a vital role in enabling firms […]
Global specialty risk assumption organisation selects Worksmart’s Caresmart solution
Worksmart are delighted to announce the addition of Ascot Group to the list of Managing Agents using the hybrid solution Caresmart to manage both Lloyd’s market and company complaints and […]
Innovation And Vulnerability – Can They Co-Exist?
My curiosity was piqued this week when I came across two speeches from the FCA that seemed to focus on two completely opposing forces – that of the push for […]
The FCA’s New Direction – Outcomes Focused Regulation
I think we can all agree that a crystal ball would be about the most useful tool now for trying to make post-Covid decisions for firms in the financial services. […]
Leading Global Insurer Selects Caresmart For Complaints
We are delighted to welcome one of the leading global insurers as new customers of our award-winning complaints solution, Caresmart, for managing their complaints and feedback management processes. Headquartered in Germany, […]
When A Process Is Broke, Then It’s Definitely Time To Fix It
As I bring this series of guest blog posts for Worksmart to a close, I wanted to use this last one to focus on process. It might seem odd, when […]
Stopping Groundhog Day: The FCA’s Plans For Cultural Change
I’ve been in financial services for longer than I care to mention and to be honest when you’re the proverbial dinosaur like me, then you start to notice cyclical patterns […]