Webinar: Duty Calls: Complying with higher standards of consumer protection
A new Consumer Duty to be introduced by the Financial Conduct Authority (FCA) in July requires firms with retail clients to review almost every aspect of the relationship with their […]
Webinar: Avoiding Culture Fatigue
Just when firms thought they could catch their breath; satisfied that key culture risks had been controlled during COVID-19, they’ve had to quickly turn their attention to meet greater regulatory […]
Webinar: Operational Resilience & Outsourcing: 5th August 2021
Operational resilience has been thrust higher up the regulatory agenda over the last 12/18 months as firms and individuals alike have had to completely re-engineer the way they have operated […]
Webinar: Measuring Organisational Culture: 22nd July 2021
Constant reminders by The FCA on the importance of Culture is challenging leaders of regulated financial firms to move from saying, “We need to measure Culture“ to asking “What are […]