Terms & Conditions

Please read these terms and conditions carefully as they govern your use of the Worksmart service ("Worksmart") and your rights and liabilities under the law. You should pay special attention to the exclusions and limitations below.

Changes to these terms

We may update these terms and conditions from time to time and any changes will be notified on the Site. You can also check to see when the last update was by looking paragraph 2.2 below. If you do not agree with any new terms and conditions you should not continue to use Worksmart. If you do continue to use Worksmart after we have changed the terms, you will be bound by the new terms. These terms and conditions were last updated on 19th May 2016.

Your privacy

You can browse the entire Site without registering. However, you may choose to register on the Site to take advantage of additional Worksmart services, such as access to email updates or bulletin boards. We take your privacy seriously and any personal information your provide when registering or using Worksmart will be used in accordance with the Worksmart privacy policy.

Registering with Worksmart

When registering you agree to provide accurate, current and complete information ("Registration Details") and keep it up to date. You agree that we may rely on your Registration Details as accurate, current and complete and you acknowledge that if your Registration Details are materially untrue or out of date, this will affect our ability provide you with those Worksmart services requiring registration. When you register with Worksmart you will be asked to provide your name and email address ("ID"). Your ID is for your use only. You may not let anyone else use your ID and you may not sell or transfer it to anyone else. If you think someone else has your ID, or you have forgotten it, please email

Using Worksmart

Worksmart lets you access information and guidance relevant to your working life. Worksmart is a free service and the information and guidance is general in nature, so we cannot tell if it exactly meets your particular needs. You should consult a qualified adviser before you rely on it in relation to any particular situation you find yourself in. Worksmart is designed to be used by people who work in England and Wales. If you work elsewhere Worksmart will not be appropriate to you and you should seek advice from a professional adviser in your own country.

Getting advice

We provide links to other sources of case specific advice. You can also choose to find your own professional adviser. When you seek advice from a professional adviser that adviser's terms and conditions will apply, and you should also read those carefully.

Acceptable use policy

You may not use Worksmart to do any of the following: Disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material; Transmit material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice; Gain unauthorised access to any computer system; Interfere with any other person's use of Worksmart; Breach any laws relating to the use of public telecommunications networks; Interfere or disrupt networks or websites connected to the site; Make, transmit or store electronic copies of materials protected by copyright without the permission of the copyright owner. If, while using Worksmart, you discover anyone else who is carrying out any of the above activities, please let us know by emailing us at

Limited warranty

We will use reasonable skill and care in collating the guidance and information contained in Worksmart and in making Worksmart available to you. Because of the number of sources from which we obtain content and because of the nature of Worksmart, the Internet and computer software and hardware, we do not give you any warranties other than those in paragraph 8.1 above. In particular, we make no warranty that Worksmart will be uninterrupted or error-free or suitable for your particular requirements or that Worksmart is free from infection by viruses or anything else that has contaminating or destructive properties. Changes in the law may render certain information or guidance out of date from time to time and we make no warranty that Worksmart is complete or up to date.

Exclusions and limitations

We do not limit liability for death or personal injury caused by negligence or for fraudulent misstatement. The site is a free service and, whilst we will use reasonable endeavours to resolve any faults on the Site, we shall not be liable for any other losses (including those caused by our negligence) or any advice provided to you via the "ask an expert" service.

Changes to Worksmart

We are continually seeking to improve Worksmart. We reserve the right, at our discretion, to make changes to any part of the Site as a result of our policy of updating and improving Worksmart or for technology, security, legal or regulatory reasons.


All copyright, trademarks, database right and other intellectual property rights in the Site are owned or licensed by us. When you use Worksmart, you may retrieve and view the Content on-screen and print out on paper or store electronically (but not on a network server) a reasonable amount of the content for your own personal, non-commercial use. Except as expressly set out nothing in these terms and conditions confers any other right in relation to the Content. The Site may contain hyperlinks to websites provided by other people which are not under our control. We are not responsible for the availability or content of third party websites. Hyperlinks to third party websites are provided as a convenience to you and are not an endorsement or publication of those websites by us. The Worksmart privacy policy does not apply to any information about you collected on third party sites accessible via Worksmart. You acknowledge that "Worksmart", and "" are trade marks. You shall not use them without our written permission and no licence is granted to you in these terms to use any of these trade marks. You may not assign, sub-licence or otherwise transfer these terms and conditions. English law governs these terms and conditions and only the English courts will decide disputes, except, for our exclusive benefit, we retain the right to bring proceedings as to the substance of the matter in the courts of the country of your principal residence. If any court of competent jurisdiction finds any provision of these terms and conditions invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall remain in effect. If you breach these terms and conditions and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms and conditions. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any of these terms and conditions. This shall not affect any right or remedy of a third party that exists or is available apart from that Act. We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our control. We may restrict access to the Site at any time to allow for maintenance and updating of Worksmart. If you experience any problems using the Site please email the Worksmart helpdesk at