Fairness And Consistency, The Hardy Perennial Of Complaints Handling
If you were to ask me, what are the two key concepts that businesses don’t seem able to get to grips with when it comes to complaints, it would be […]
Time To Rethink How We Manage SM&CR?
We’ve talked about it for several years and now the final tranche of firms should have a fully functioning SMCR framework within their business and have hit the extended deadlines […]
Fraud And Scams – The Growth Industry Of 2021
If ever there was a growth industry in 2020, it’s fraud. According to Experian, the cost of fraud in 2020 was $1.2 billion! That’s an epic number of people and […]
Implementing Technology Change – FCA Review
I read with interest the most recent report from the FCA on implementing technology, which ‘talks to’ the FCA’s agenda on Operational Resilience. It seems that since Nikhil Rathi has […]
New Vulnerability In 2021
As we start to look forwards into 2021, we can’t talk about horizon scanning without referring to vulnerability. This has been a hot topic for some time now, with both […]
Consumer Credit’s Elephant Sized Problem!
I don’t think it’s any coincidence that I’m sat here writing a blog all about consumer credit and the complaints landscape for 2021. It’s something I’ve been talking at length […]
SM&CR As A Journey – Are We There Yet?
On Thursday the 4th February, I was invited by the TISA team to speak at their most recent SM&CR event. As always, the TISA team had lined up a knowledgeable […]
Making Training & Competence (T&C) Work For You Post Certification
In response to significant customer interest, the Worksmart team ran a webinar on Tuesday 24th November entitled ‘Making T&C Work For You Post Certification”. The webinar was very well attended […]
2020 – Well That Wasn’t The Year We Expected, And I’m Not Talking About Covid!
Well, before any of us had even heard of Covid-19, those of us watching and observing the Financial Services marketplace were predicting a year of regulatory scrutiny, intervention and Senior […]
Worksmart – Part Of The 2021 RegTech100 Directory Of Global Providers
Award-winning solution provider Worksmart have once again been recognised, this time as one of top 100 most innovative RegTech companies in the world. The 2021 RegTech100 is launched today by […]