Insights

Worksmart Podcasts

The Not So Hidden Cost of Compliance

If you think that compliance costs for regulated firms are steep, then the cost of non-compliance is jaw-droppingly high. Whether we are talking regulatory fines, damage to reputation, customer detriment or impact on business continuity, the very real threat of non – compliance has a disproportionate impact on a firm’s bottom line that can’t be ignored.

In this joint Worksmart and Elephants don’t forget podcast, a follow-up episode to the latest webinar on the ‘The Not so hidden cost of compliance’. Adrian Harvey, from the AI-powered knowledge retention firm Elephants Don’t Forget and Julie Pardy Director of Market Engagement and Regulation at SM&CR technology firm Worksmart summarize the thoughts and opinions of over hundred heads of compliance and compliance officers within financial regulated firms.

Predictably Irrational - how and why people really make decisions

“If you think economics is boring, then think again. In this follow up podcast to our webinar ‘Predictably Irrational: how firms can reduce conduct risk exposure by better understanding human behaviour’, Julie Pardy Director of Regulation and Market Engagement at Worksmart first explores the concept of behavioural economics, the science behind how and why we really make day to day decisions and financial choices, before offering some practical behavioural insights financial regulated firms can employ to avoid conduct risk issues that stem from poor judgements and decisions made by employees, teams and leaders.”

Covid-19 proves to be the SM&CR litmus test

In this follow up podcast to the webinar ‘Covid-19 proves to be the SM&CR litmus test’ webinar panellists Julie Pardy and Adrian Harvey are left somewhat surprised as they review the webinar audience poll responses on regulated firms attitude towards SM&CR compliance and the training that firms are or are not providing employees on the new types of risk working from home.

Listen back on demand to all our webinars on SM&CR, Certification and Complaint Handling by visiting worksmart.co.uk

Bonus Podcast: How to get reported, fined and investigated by the FCA in 2020

Welcome to this BONUS podcast, a follow up to our highly popular webinar on ‘How to get reported, fined and investigated by the FCA in 2020’ In this podcast our webinar panellists Adrian Harvey and Julie Pardy review and answer audience questions on SM&CR, culture, governance and strategies for evidencing employee competence whilst in lockdown.

How to get reported, fined and investigated by the FCA in 2020

As a follow up to our most popular webinar to date on ‘How to get reported, fined and investigated by the FCA in 2020’. Worksmart’s Director of Market Engagement and Regulation Julie Pardy discusses the webinar audience poll results which reveal, in the current crisis, what is keeping risk and compliance professionals of regulated firms up at night!

The FCA Business Plan 2020/21 - Your questions answered

In this episode, Julie Pardy Director of Market Engagement and Regulation at Worksmart discusses the opinions, thoughts and responses that over 200 risk and compliance professionals from regulated firms shared with us in our most recent webinar on ‘The 2020/2021 FCA Business Plan: Keeping calm and carrying on!’

'Complaint Handling under Covid-19' - Your questions answered

In this short podcast, webinar panellists Anthony Eghan, Caroline Wells, Sarah Lawrence and Adrian Harvey answer the audience questions posed in our most recent webinar on complaint handling under Covid-19. The panel provides their perspectives on:

• Whether firms have furloughed too many staff?
• What financial firms can learn from other sectors
• How some firms have improved their reputation under Covid-19
• Are customers getting their needs met by firms in this pandemic?

'How Coronavirus is transforming complaint handling and what you can do about it’

Following the popular webinar on ‘How coronavirus is transforming complaint handling and what you can do about it’, panelists Adrian Harvey, Anthony Eghan, Sarah Lawrence and Caroline Wells recorded this podcast to discuss the complaint handling priorities and responses by regulated firms to the current crisis.

A discussion of the polls from Worksmart Complaints Handling Webinar

Anthony Eghan from Worksmart discusses poll results from our webinar looking at key topics for regulated complaints in 2020

Worksmart Podcast - Training and Competence

Julie Pardy and Nic Dent discuss the results of polls taken during the webinar on Training and Competence

SMCR: Key recommendations for HR professionals

In this 10 min. podcast Julie Pardy Worksmart Director of Market Engagement and Regulation speaks with Marian Bloodworth, Employment Partner at law firm Kemp Little who provides her top 10 recommendations for HR professionals who, in light of SMCR, are reviewing and implementing the necessary changes to their firms’ HR lifecycle.

Issues that Marian covers include the issue of regulatory references, conduct rule breach scenarios, fitness and propriety and certification of staff.

Julie Pardy answers PIMFA member questions on SM&CR

Uploaded to our channel by kind permission of PIMFA, Julie talks to PIMFA Head of Learning, Philip Allen about the key topics from Worskmart’s SM&CR panel session at the PIMFA annual summit.

SM&CR: What happens after the 9th December?

Nic Dent Proposition Development & Customer Engagement lead at Worksmart shares his thoughts on what regulated firms have to do after the 9th December.