The Not So Hidden Cost of Compliance
If you think that compliance costs for regulated firms are steep, then the cost of non-compliance is jaw-droppingly high. Whether we are talking regulatory fines, damage to reputation, customer detriment or impact on business continuity, the very real threat of non – compliance has a disproportionate impact on a firm’s bottom line that can’t be ignored.
In this joint Worksmart and Elephants don’t forget podcast, a follow-up episode to the latest webinar on the ‘The Not so hidden cost of compliance’. Adrian Harvey, from the AI-powered knowledge retention firm Elephants Don’t Forget and Julie Pardy Director of Market Engagement and Regulation at SM&CR technology firm Worksmart summarize the thoughts and opinions of over hundred heads of compliance and compliance officers within financial regulated firms.
Predictably Irrational - how and why people really make decisions
Covid-19 proves to be the SM&CR litmus test
In this follow up podcast to the webinar ‘Covid-19 proves to be the SM&CR litmus test’ webinar panellists Julie Pardy and Adrian Harvey are left somewhat surprised as they review the webinar audience poll responses on regulated firms attitude towards SM&CR compliance and the training that firms are or are not providing employees on the new types of risk working from home.
Listen back on demand to all our webinars on SM&CR, Certification and Complaint Handling by visiting worksmart.co.uk
Bonus Podcast: How to get reported, fined and investigated by the FCA in 2020
How to get reported, fined and investigated by the FCA in 2020
The FCA Business Plan 2020/21 - Your questions answered
'Complaint Handling under Covid-19' - Your questions answered
In this short podcast, webinar panellists Anthony Eghan, Caroline Wells, Sarah Lawrence and Adrian Harvey answer the audience questions posed in our most recent webinar on complaint handling under Covid-19. The panel provides their perspectives on:
• Whether firms have furloughed too many staff?
• What financial firms can learn from other sectors
• How some firms have improved their reputation under Covid-19
• Are customers getting their needs met by firms in this pandemic?
'How Coronavirus is transforming complaint handling and what you can do about it’
A discussion of the polls from Worksmart Complaints Handling Webinar
Worksmart Podcast - Training and Competence
SMCR: Key recommendations for HR professionals
In this 10 min. podcast Julie Pardy Worksmart Director of Market Engagement and Regulation speaks with Marian Bloodworth, Employment Partner at law firm Kemp Little who provides her top 10 recommendations for HR professionals who, in light of SMCR, are reviewing and implementing the necessary changes to their firms’ HR lifecycle.
Issues that Marian covers include the issue of regulatory references, conduct rule breach scenarios, fitness and propriety and certification of staff.
Julie Pardy answers PIMFA member questions on SM&CR
Uploaded to our channel by kind permission of PIMFA, Julie talks to PIMFA Head of Learning, Philip Allen about the key topics from Worskmart’s SM&CR panel session at the PIMFA annual summit.