A new Consumer Duty to be introduced by the Financial Conduct Authority (FCA) in July requires firms with retail clients to review almost every aspect of the relationship with their consumers. The regulator’s not standing on ceremony; holding senior managers accountable if firms don't put consumers at the heart of what they do and embed […]
Just when firms thought they could catch their breath; satisfied that key culture risks had been controlled during COVID-19, they’ve had to quickly turn their attention to meet greater regulatory scrutiny on financial misconduct, get on top of whistleblowing in a hybrid work environment and rethink their approach to diversity and inclusion (D&I). The end […]
Operational resilience has been thrust higher up the regulatory agenda over the last 12/18 months as firms and individuals alike have had to completely re-engineer the way they have operated through the Covid crisis. The financial services regulators have for some time now identified Operational Resilience as a cross-sector issue and it has been a […]
