Manage complaints with confidence using our multiple award-winning RegTech Solution: Caresmart
- CAPTURE - capture the right information at the right stage time in the process
- MANAGE – Reduce time spent on routine tasks and improve quality of date entry
- ANALYSE – The reporting suite produces the regulatory reports and operational MI needed
‘It’s neat and very clever’ – UK Regulator
- Specifically designed around the needs of regulated financial services firms
- One central system that delivers robust capture, management, analysis and learning of complaints
- Demonstrable reduction in resolution target breaches caused by inefficient internal processes
- Identify root causes of customers’ problems in order to highlight and prioritise business change initiatives
- Ability to evidence FCA compliance and demonstrate industry best practice
Want to know more?
To find out more about how Worksmart can help your firm manage complaints more efficiently and effectively, talk with our friendly and knowledgeable team.
ACQ5 Global Awards Winner 2020
The ACQ Global Awards recognise the achievements of those who are responding most successfully to the demands being placed on them by the current business environment
Our clients say it better than we do
"The project was delivered to time, budget and, best of all users love the new system. Well done Worksmart!"
ISO27001 Certified
Information security is King! We know it, you know it, and that's why we are proud to say our coherent and comprehensive suite of information security controls have passed the ISO TEST
More Solutions
Training & Competence
Complaint Management
(Lloyd's Market)
Quality Assurance
Competence Testing