Delivering performance improvement through knowledge based testing
Competent and capable staff is a “must have” for any regulated business. It clearly evidences a real commitment to treating customers fairly.
Paper based, generic e-learning programmes or home-grown learning systems that might once have been adequate are no longer enough to keep pace with today’s regulatory demands. With the implementation of many regulatory people initiatives such as the MiFID II Knowledge & Competence regime, the Insurance Distribution Directive and the Senior Managers & Certification Regime, never has managing and evidencing competence been more critical.
Using Testsmart for competence testing enables every member of staff, regardless of role, to easily study, undertake revision tests, sit on-line examinations and demonstrate their competence.
Beyond meeting regulatory needs, Worksmart’s intuitive testing software, provides real business advantage. Testsmart makes it easy to design, distribute and score test material across your entire business network. This is critical when managing competence because every person in your organisation can ‘touch’ a customer, be it directly or indirectly.
Consumers are far more vocal in today’s world about the products and services they receive. How competent your people are will have a huge impact on your industry reputation and will either heighten or reduce your regulatory people risk. When customers feel that they are dealing with inefficient organisations and individuals that do not meet their needs, they can easily turn to social media resulting in reputational damage in a single click.
The added benefits of Testsmart, is that your entire management team can easily review the level of competence within the business. Implementing Testsmart allows you to:-
- Observe trends
- Review actions
- Track those individuals that need greater levels of support.
All of this demonstrates your commitment to deliver outstanding customer service.