FCA Business Plan 2021/22 – A Tech Focused Business Plan
The hotly anticipated FCA Business Plan 2021/22 was finally published on the FCA website on the 15th July 2021. Having been delayed by more than three months, myself and the […]
The Future World Of Work – Why Personal Development Is Critical To Future Business Success – Part 2
Leading on from my last blog, which I was asked to write as part of the IA’s research into the Future World Of Work, I will continue to examine the […]
The Future World Of Work – Why Personal Development Is Critical To Future Business Success
As the world emerges into the post-Covid world, the Investment Association (IA) asked a number of professionals to consider what the world of work may well look like now the […]
SM&CR – Tick Box Exercise or Foundation for Cultural Change?
FCA solo regulated firms are now completing the transition of the Senior Managers and Certification Regime (SM&CR) requirements into ‘Business as Usual’ but what exactly does this look like? As […]
Trust and Consumer Protection
We often talk about gaining or earning someone’s trust, but the interesting thing about those phrases though, is that as human beings we tend to, in most aspects of our […]
The FCA Walking their Talk
This may not have necessarily have hit your radar, but did you know that since 2016, the FCA has been looking at its own performance, and publishing its findings against its Key Performance Indicators (KPIs) […]
#4 Are You Catching All Complaints?
In the fourth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service asks […]
#3 The Difference Between A Good & A Great Complaint Handler
In the third of our series of guest blogs on key issues for complaints handling (access the previous blogs here…), Sarah Lawrence, former Technical Manager at Financial Ombudsman Service discusses […]
SM&CR Implementation Tasks (Part 4) | SMCR Software | Worksmart
What Can you and your firm do now? This blog seeks to continue to help you plan your project for the implementation of the Senior Managers and Certification Regime. Often, […]
SM&CR Implementation Tasks (Part 3) | SMCR Software | Worksmart
What Can you and your firm do now? This blog seeks to continue to help you plan your project for the implementation of the Senior Managers and Certification Regime within […]