Trust and Consumer Protection

Two arms outstretched opposite each other with finger tips touching

We often talk about gaining or earning someone’s trust, but the interesting thing about those phrases though, is that as human beings we tend to, in most aspects of our […]

The FCA Walking their Talk

Businessman walking across the road

This may not have necessarily have hit your radar, but did you know that since 2016, the FCA has been looking at its own performance, and publishing its findings against its Key Performance Indicators (KPIs) […]

#4 Are You Catching All Complaints?

In the fourth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service asks […]