21st Annual Complaints Management Forum

The Largest and Most Inclusive Financial Services Complaints Management Event on the Market

Navigate and improve the complaints handling process, implement industry-leading strategies into your team, and stay ahead of regulatory change.

The Complaints Management Forum back in person and will be held at Millennium Knightsbridge, London.

With Consumer Duty bringing a huge change for conduct risk leads, you can understand the expectations for complaints handling, vulnerable customers and the holistic customer journey. Explore how your peers are handling the change management project in terms of processes, systems and communications. You’ll be able to meet your industry counterparts within compliance, customer contact, remediation and conduct risk.

This summer we will see banks, insurers and funds connect to share how they are building their complaints handling frameworks. Understand how the industry is overcoming the common challenges and the shared solutions on offer.

Over the course of this forum, you will be able to meet with your industry counterparts and take away ideas from across the industry that you might not have previously considered, ready to implement in your organisation on Monday morning.

Worksmart are proud to be silver sponsors of this event and Worksmart’s Head of Sales, Julian Sammells, will be amongst the key speakers for this event where he’ll be discussing Utilising RegTech in support of good customer outcomes.

Their informative session will include the following:

• Why should firms care about being tech enabled in the complaints management space
• Regulatory processes enable firms to benefit from technological advancements
• Why is complaints MI playing a critical role in improving customer outcomes
• RegTech and the positive impact on developing a complaints centric culture

To register for this in person forum and to find out more information please use this link.