The newly proposed Consumer Duty of Care (CDOC) is a topic on everyone’s agenda at the moment. With an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers, the FCA has clearly laid out its expectation in not one but two consultation papers on this particular […]
The deadline passed in September 2021 for the MAS accountability regime to be implemented and this upcoming webinar is continuing the discussion on how RegTech can help firms meet the principles of this regimes. Join the Worksmart team for a lively and informative session as we consider the Individual Accountability & Competence Regime (IAC) in […]
It is clear that in these unprecedented times, with some employees having worked from home for 18 months now, technology will continue to play a vital role in enabling firms to maintain the level of service that meets the FCAs Complaints DISP rules. A robust, scalable, web-based complaints solution will allow firms employees (as some […]
