Making RegTech fit for today’s regulatory demands
The term RegTech was first coined by the UK’s Financial Conduct Authority (FCA) in 2015 who called it: “A subset of fintech that focuses on technologies that may facilitate the delivery of […]
The ‘five Ws’ of Root Cause Analysis: What are they and how can we use them to yield better information?
In our work within the insurance and financial services sector, we are still aware of firms resting on the notion that complaints handling expectations have not significantly changed because of […]
Reviewing the fitness of your T&C arrangements – Part 3
Training & Competence (T&C) has been a regulatory requirement of the Financial Conduct Authority (FCA) since the late 1990s. As such, it doesn’t attract headlines like more recent regulatory initiatives. […]
Reviewing the fitness of your T&C arrangements – Part 2
Training & Competence (T&C) has been a regulatory requirement of the Financial Conduct Authority (FCA) since the late 1990’s. As such, it doesn’t grab the headlines the way more recent […]
Reviewing the fitness of your T&C arrangements – Part 1
In my last blog “Nature or Nurture – the role of T&C in a modern financial services company” I touched on the importance of a ‘culture of learning’, the differences […]
Nature or nurture? The role of T&C in a modern financial services company
An industry that nurtures active debate over its important issues must surely be a healthy one. Consumer Duty is certainly attempting to encourage that same kind of culture within Financial […]
Ensuring quality in customer-facing processes: Tracking Consumer Duty outcomes
Most firms will be well progressed with preparations for the first Consumer Duty Annual Report – due in July 2024. But in working with a broad range of clients across […]
Do your price and value outcomes align with Consumer Duty? Here are 5 ways to make sure they do!
As the final implementation deadline for the FCA’s Consumer Duty draws closer, the pressure is on for firms to create and evidence the measures they’re taking to provide consistently good […]
The FCA is reviewing the motor finance market—what does this mean for your business?
With the FCA announcing in January that it will investigate the historical use of discretionary commission arrangements, it’s crucial that you know what this could mean for your business, and what […]
4 ways the FCA has improved finance for everyone
Cast your mind back to 2021, and you may remember when the FCA laid out their three-year strategy, aiming to transform the financial services sector, and becoming more innovative, assertive, […]