#2 Complaints Handling. Meeting Consumer Expectations In A New Decade
In the second of our series of guest blogs on key issues for complaints handling (access the preceding blog here…), Sarah Lawrence, former Technical Manager at Financial Ombudsman Service explains […]
#1 The Complaints Regulatory Landscape In 2020 – Looking Back To Look Forward
In the first of our series of guest blogs on key issues for complaints handling, Sarah Lawrence, former Technical Manager at Financial Ombudsman Service takes a look at what we […]
The 5 Reasons Your Senior Manager Will Give You For Doing Nothing And How To Overcome Them
For solo-regulated firms, the SM&CR implementation date has arrived. We’re proud to have successfully prepared some of the UK’s best known financial brands for this impending regime. What we have […]
Managing SM&CR In Recognise
Part of the City of London Group (COLG), Recognise was formed to provide financial services to the UK SME sector and the retail and business deposits market. Recognise will target […]
How Moneybarn Developed Their Accredited Staff Induction Programme
Moneybarn began life in 1992 after recognising the need to help everyday people get the vehicle finance they need to live their lives, even if they’ve had difficulties getting loans […]
The Do’s & Don’t’s Of Delegation
CONCON 4.2 SC1: “You must take reasonable steps to ensure that the business of the firm for which you are responsible is controlled effectively” “You can delegate authority but you […]
Interesting Survey Results On The Industry’s Readiness For SM&CR…
We ran our first ever webinar on 30th September and this is what we learnt. The webinar, ‘SM&CR the final countdown – 50 working days to go’, was co-hosted with […]
Employee Competence, Or Is That Knowledge & Competence Or Even Training & Competence?
KNOWLEDGE – “Facts, information and skills acquired through experience or education. The theoretical or practical understanding of a subject” COMPETENCE – “The ability to do something successfully or efficiently” Over […]
Rising To The Challenge Of The Certification Regime
‘Final call for SM&CR’ – Are you sure your preparations are taking you in the right direction? Read “Rising to the challenge of the Certification Regime”, by Julie Pardy to […]
FCA’s SMCR Stocktake Report
45 individuals interviewed across 15 Banking institutions In what has been described by the FCA as an SM&CR “Stocktaking Report” in the Banking Sector, the most recent FCA publication gives […]