#6 Avoiding Referrals To The Financial Ombudsman Service
In the sixth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (Access preceding blog here…), former Technical Manager at Financial Ombudsman Service looks at […]
Pointers For Call Centre Staff & Businesses Facing COVID-19
Flexibility Is Key Life is very different now from what it was just a few weeks ago. Businesses and their staff are facing great uncertainty, however one thing that is […]
#5 Achieving Consistency In Complaints Handling
In the fifth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service looks […]
#4 Are You Catching All Complaints?
In the fourth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service asks […]
#3 The Difference Between A Good & A Great Complaint Handler
In the third of our series of guest blogs on key issues for complaints handling (access the previous blogs here…), Sarah Lawrence, former Technical Manager at Financial Ombudsman Service discusses […]
Polling Results Reveal Pressure At Our SM&CR Virtual Breakfast
On Tuesday 19th May, 2020, Marian Bloodworth (HR Lawyer, Kemp Little) and Julie Pardy, Emma Howell and Nic Dent (Worksmart) hosted a SM&CR virtual breakfast. The webinar was eagerly attended […]
Smaller Firms – In The Shadows Or Under The Spotlight?
I’ve heard it said before… “The FCA have got bigger fish to fry, they aren’t going to be looking into how our business operates. There are only 400 of us […]
How Firms Should Handle Complaints During Coronavirus
Never has operational resilience been more important 60% of the UK population has suddenly been thrust into the world of home working. 6.3 million have been temporarily laid off and […]
FCA – A Transformation In The Offing Or Just Cosmetic Change?
The FCA has recently published its business plan for 2020/21, setting out its strategic focus for the next three years. As you might expect in the current climate, it’s shorter than […]
COVID-19, SM&CR And Regulatory flexibility!
Pandemic, Senior Manager Accountabilities and flexibility are not really a selection of words that anyone would have envisioned being joined together only a few months ago… However, we are living […]