Latest Past Events

21st Annual Complaints Management Forum

Millenium Kinightbridge Lodon 17 Sloane Street, London

The Largest and Most Inclusive Financial Services Complaints Management Event on the Market Navigate and improve the complaints handling process, implement industry-leading strategies into your team, and stay ahead of regulatory change. The Complaints Management Forum back in person and will be held at Millennium Knightsbridge, London. With Consumer Duty bringing a huge change for […]

Webinar: FCA Business Plan Review 31st May 2022


FCA plan and priorities for 2022/23 Now that the FCA’s Business Plan has been issued, the Worksmart team (and guests) will be discussing and debating the critical regulatory topics for firms to consider in 22/23. Under the leadership of Nikhil Rathi, CEO, it is fair to say that the first year of his tenure has […]

Webinar: SM&CR Virtual Briefing: 17th May 2022

SM&CR – not just a cost to your firm but the cornerstone for ensuring ‘conduct, culture and accountability’. No doubt that over the last 18 months you have heard the FCA talk regularly about becoming a more data led regulator. Nikhil Rathi (CEO) has been driving through a project to ensure that the FCA is […]