SM&CR professionals pivot for COVID-19, but how confident are they now?
On Thursday 28th May 2020, Philip Allen (Innovate Learn), Adrian Harvey (CEO, Elephants don’t forget) and Julie Pardy (Worksmart) hosted an interactive webinar; Covid-19 proves to be the SM&CR litmus test. […]
Pointers For Call Centre Staff & Businesses Facing COVID-19
Flexibility Is Key Life is very different now from what it was just a few weeks ago. Businesses and their staff are facing great uncertainty, however one thing that is […]
#5 Achieving Consistency In Complaints Handling
In the fifth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service looks […]
How Firms Should Handle Complaints During Coronavirus
Never has operational resilience been more important 60% of the UK population has suddenly been thrust into the world of home working. 6.3 million have been temporarily laid off and […]
COVID-19, SM&CR And Regulatory flexibility!
Pandemic, Senior Manager Accountabilities and flexibility are not really a selection of words that anyone would have envisioned being joined together only a few months ago… However, we are living […]