#5 Achieving Consistency In Complaints Handling

In the fifth of our series of guest blogs on key issues for complaints handling, Sarah Lawrence (access the preceding blog here…), former Technical Manager at Financial Ombudsman Service looks […]

COVID-19, SM&CR And Regulatory flexibility!

Pandemic, Senior Manager Accountabilities and flexibility are not really a selection of words that anyone would have envisioned being joined together only a few months ago… However, we are living […]