Business and regulators recognise that organisations with a purposeful culture deliver better results. In the FCA discussion paper (DP20/1) of March this year, firm after firm highlighted that defining and developing culture is easier said than done. Culture and culture development is one of those topics that defies simple silver bullet solutions. And, in a […]
After Brexit, lockdowns and economic uncertainty, what next for asset finance? The opening keynote speaker, KPMG’s Chief Economist, will provide an overview of the economic challenges and opportunities. Worksmart Julie Pardy Director of Regulation & Market Engagement, will be one of the key speakers. Her session 'Purpose, Governance and Employee Competence ' will focus on: […]
A healthy corporate culture is key to facilitate an environment in which employee wellbeing thrives and therefore also critical to a company’s success. The concept of culture has now been widely debated within the financial services industry, with firms taking measures in order to address all its components especially during the COVID-19 crisis which posed […]
The 8th Annual Culture and Conduct Forum builds on the success of the seven previous editions, all of which have been well attended and highly rated by speakers, delegates and sponsors alike. This event has become the ‘must attend’ event for the UK financial services industry on this vitally important subject. This highly regarded summit […]
In July, the FCA confirmed their plans to introduce a new Consumer Duty that will set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first. The FCA regards the Consumer Duty as a shift to an outcomes-focused approach that will provide an opportunity for greater competition, growth, […]
With only a few months before the new Consumer Duty becomes a reality for most firms, preparations should be moving into their final phases. And make no mistake, this is not ‘just another piece of regulation’ to comply with. It requires firms to take a hard look in the mirror and ask themselves difficult questions […]
Join our upcoming Panel Discussion on Outcome 4 - Customer Support in partnership with Square 4 Partners! We’re pleased to announce that Square 4 Partners are working with us to host their fourth and final Panel Discussion in their virtual Consumer Duty series. In this webinar we will be discussing key aspects relating to Consumer […]