The newly proposed Consumer Duty (CD) is a topic on everyone's agenda for quite some time and now it's finally here with a bang – with boards being required to approve their firm’s implementation plans by the end of October 2022. However, with proper planning, ensuring compliance with the new higher standards doesn’t need to […]
In light of the news of the passing of Her Majesty Queen Elizabeth II, this webinar has been postponed. We apologize for any inconvenience this may have caused. Worksmart are excited to be part of the upcoming event in partnership with Legal & General Mortgage Club. Following on from the two CP’s published by […]
Credit Services Association’s (CSA) UK Credit & Collections Conference (UKCCC), is the flagship annual event for the collections and debt purchase sector. Open to CSA members and non-members, it brings together professionals from across the collections and wider credit industry to discuss the most pressing issues faced by firms and their customers and stakeholders. Worksmart […]
The FLA’s Annual Regulation Conference on 27 & 28 September 2022, will focus on the implementation of the new Consumer Duty now the FCA’s has published its final Rules and Guidance. This Conference will be an online event scheduled over two half-days online, with plenty of opportunity to ask questions and share insights. Each half-day will run from […]
Returning once again for the first time since June 2019, we are proud to announce that Worksmart will be hosting a session at the PIMFA Compliance Conference 2022 will be taking place on September 28 in London AND online. With the final rules and guidance now published, the FCA have clearly stated that the aim […]
Through the recently published policy statement (PS 22/9) and finalised guidance (FG 22/5) the FCA have set out their requirements for the new Consumer Duty. The Duty is set to enhance existing rules with an aim of tackling the harms that the regulator believes exists in retail financial services markets, but most importantly also their […]
Following on from the two CP’s published by the FCA on the newly proposed Consumer Duty in 2021, now that we have the widely anticipated Policy Statement and final rules, it’s time to consider what this means for L & G Mortgage Club members. With an increased focus on the end consumer and a key […]
In July, the FCA confirmed their plans to introduce a new Consumer Duty that will set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first. The FCA regards the Consumer Duty as a shift to an outcomes-focused approach that will provide an opportunity for greater competition, growth, […]
Now that the FCA’s plans for the new Consumer Duty have started to sink in, firms are now getting to grips with what they need to accomplish by July 31st. However, whilst there is a lot of discussion about the new principle for business, cross-cutting rules and new conduct rules, there appears to be very […]
With only a few months before the new Consumer Duty becomes a reality for most firms, preparations should be moving into their final phases. And make no mistake, this is not ‘just another piece of regulation’ to comply with. It requires firms to take a hard look in the mirror and ask themselves difficult questions […]
Join our upcoming Panel Discussion on Outcome 4 - Customer Support in partnership with Square 4 Partners! We’re pleased to announce that Square 4 Partners are working with us to host their fourth and final Panel Discussion in their virtual Consumer Duty series. In this webinar we will be discussing key aspects relating to Consumer […]
The PIMFA Compliance Conference 2023 will be taking place on September 21st, in London AND online, and we are proud to announce that Worksmart will not only be hosting a session, but we are also Gold Partners of the event! Hear from leading industry experts on the key issues facing compliance professionals in the investment […]