FCA Review of Consumer Duty Implementation Plans
The FCA is working hard to help firms implement the necessary changes ahead of the ‘go live’ date for the new Consumer Duty (CD) regulation in the summer of this […]
Consumer Duty – Learning Lessons from Consumer Interactions and Feedback
With only a few months before the new Consumer Duty becomes a reality for most firms, preparations should be moving into their final phases. And make no mistake, this is […]
Consumer Duty Through a Training & Competence Lens
Now that the FCA’s plans for the new Consumer Duty have started to sink in, firms are now getting to grips with what they need to accomplish by July 31st. […]
Countdown to Consumer Duty Webinar Tuesday 7th March
There is less than six months to go until the next milestone on the Consumer Duty calendar, there is a clear emphasis on firms to deliver good outcomes for their […]
London Institute of Banking & Finance Annual Mortgage Conference 2023
Build a Better Future For Your Customers! Where can you go to meet with like-minded individuals and industry leaders? At the Mortgage Conference where the main aim is to educate […]
Consumer Duty: What it will take to deliver Consumer Duty
In this final blog in our series on the new Consumer Duty (CD), I will take a step back and take a look at CD ‘in the round’, focussing on […]
Consumer Duty: Delivering Consumer Support Under Consumer Duty
In this sixth blog in our series on the new Consumer Duty (CD), I will focus on what I believe the ‘Consumer Support’ challenges will be for firms under the […]
Consumer Duty – Learning Lessons from Consumer Interactions and Feedback – Postponed
In July, the FCA confirmed their plans to introduce a new Consumer Duty that will set higher and clearer standards of consumer protection across financial services and require firms to put their […]
Consumer Duty: Delivering Consumer Understanding Under Consumer Duty
In this fifth blog in our series on the new Consumer Duty (CD), I will focus on what I believe the ‘Consumer Understanding’ (CU) challenges will be for firms under […]
Improvements to the Appointed Representatives Regime – Déjà vu?
The FCAs planned changes to the Appointed Representative Regime take me back in time to a pre-Covid world when the PRA and FCA worked collectively to bring us SM&CR and […]